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How much did you spend on your visual marketing last year: website, brochures, newspaper/magazine advertisements, posters, leaflets? Hundreds? Thousands? We all know how important it is to make our businesses look good but what about making it sound good? When did you last consider what your on hold messaging says about your business?
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You will most likely run into the typical Stalingrad-esque repeating messages that state how important your call is to the business. It is only slightly less annoying to have some form of default music that plays on a loop, and gives you the virtual experience of being stuck in an elevator, listening to muzak ad infinitum.
A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
Unfortunately, it gets worse. Due to general sloppiness when it comes to setting the volume level for music on hold, a form of distortion known as “clipping” can appear, and regularly does if you’re willing to believe personal anecdotal evidence. If you want to know about the science behind clipping, then Wikipedia will tell you everything you need to know, but for those of us who have things to get on with, we can get by just knowing that when something is played too loud down a phone line, the sound starts to distort and sound really horrible.
Looking for something else to pass the time while you're waiting? Check out Mojis (www.mojis.me) for your iPhone!“The song is called Opus No. 1, by Tim Carle
Whether it’s music, marketing messages, or a combination of both, the recording should be long enough so it doesn’t loop back to where they started when they were first put on hold. If you don’t typically have long wait times, this should be no problem. If calls get stacked up sometimes, you’ll want to make sure that the recording is at least as long as your typical wait time on a busy day.
Since 1999, the Killerspots Agency has been known for its award-winning creative production styles, on-time deliveries, and customer experiences. We’re a contagiously creative, full-service digital marketing, production, and media agency. Our culture is a strategy at its core.
Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.
UPDATE: I have had this unit for almost 2 years now. It is connected to a UPS battery backup. I has literally been running non-stop since I set it up over a year and a half ago.
MVP includes free player & message updates 12 mo service plan required* Video Production Services
435-655-8844We offer the option to buy out a message, rather than pay per month. If you’d prefer this option, please contact us for pricing information. You can fill out the contact form below or call us at 435-655-8844 or email us at [email protected] I need something a little different than the packages you have on …
"It's been this ridiculously great viral feature," said Walker. "The feedback I get from people is like, they'll sometimes even show up late to make the other guy listen to the hold music."
If you're not sure about the installation process of your on hold message or hardware, just ask us.
Yes, you can add a 2nd phone number for work or business to your personal cell phone with a mobile app. There is no need to buy another phone or give out your personal details. Business calls, text messages, voicemail, & contacts stay separate from your personal stuff. Step 1: Download the LinkedPhone Business Phone App Step 2: Verify Your Cell Phone Number Step 3: Choose a Local or Toll-Free Work Phone Number Step 4: Choose the Solopreneur or Team Subscription Plan Step 5: Add Team Members & Additional Business Phone Lines Step 6: Set Business Hours and Customize Greetings & Voicemail
We can produce on-hold comfort messages or on-hold marketing messages and mix them with your selected music track.
The included USB drive is preloaded with 6 hours of royalty-free music recorded specifically for music on hold with standard pleasant "thank you for holding" messages inserted every minute.