On hold message 2 – You are less than 30 seconds into keeping your caller on hold. Give them something to think about...
servicesplans & pricingbusiness musicon-hold audiovoice servicesequipmentmanage & createsupportsupporttroubleshooting & faqsvideo tutorialsDocuments & Downloadsactivate deviceaccountloginmy accountservicesplans & pricingbusiness musicon-hold audiovoice servicesequipmentmanage & createsupportsupporttroubleshooting & faqsvideo tutorialsDocuments & Downloadsactivate deviceaccountloginmy account On-Hold Audio GHN 2018-05-18T18:06:20+00:00
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Of the 10,000 callers who heard hold music during their minute wait, only 13 percent dropped off, and more than half guessed their wait time was less than a minute. To take it a step further, the study's last group heard a mix of music and messages while on hold for one minute. Two percent hung up. Another 81 percent thought their wait time was less than a minute.
Have you really taken the time to think about what your customers are listening to On Hold, and how it’ll affect your business? Messages On Hold will help you Sound Better and Sell More.
1.Most Hosted/Cloud PBX systems play the on-hold message from the beginning each time the call is placed on hold. 2. Because of the hold music starting at the beginning each and every time, if you have a 4-minute music on hold message created, the only folks who will hear minutes 2, 3 and 4 are those you leave on hold for that length of time
Hold music has a paradoxical purpose: Keep folks on the line, but don't draw their attention. DigiPub/Getty Images
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All of our packages come with free usage of USB message playback hardware for the duration of your contract. Updates are produced in mp3 format and emailed to you ensuring lightning fast turnaround times.
Hold and transfer music is a small business phone system feature that Ooma offers to help make your customers’ hold time on the phone go by faster. Buy 1 Get 1 Free Business Phone:: BUY NOW. Get a phone twofer! Buy 1 Get 1 Free Business Phone. HOURS . MINUTES . SECONDS. BUY NOW.
3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
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Best part is this is all done from your computer, your ads on hold programme is available online in a format suitable for your on hold player.
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The Ayerplayer digital player is the only player we offer, because it’s just that good. MP3 audio format USB Flash Drive – with your message preloaded Five (5) year limited warranty Virtually maintenance free
Don’t know what the messages should say? You could engage a marketing or branding firm to help with this.
“Providing information on hold results in a 40% increase in retention of callers on hold... a 15% increase in inquiries... and a 12% direct increase for products and services mentioned on hold.” – US West Communications Study
Your Message on Hold content should be updated in conjunction with changing information at your company. These changes might include marketing efforts, customer service strategies, policies, promotions, or other news.