Forming first impressions is an important part of building strong relationships with people. Many times, the first contact between a customer and your business is on the phone. It is estimated that 70% of business callers experience some type of hold time and that time spent on hold can be the first impression of your company. This can influence whether your caller chooses to do business with you.
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4.) All staff members are still talking to other clients. Please be patient, we will be there for you shortly. - PAUSE - Unortunately, all staff members are still busy. Please hold for a moment. You can also send us an e-mail to [email protected]. We will call you back as soon as possible.
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We have just signed to transfer over to Birmingham Telecom in the last week, the transition is not due to take place for a few weeks, but our phone and internet line was cut last week. This company setup an app-based phone system within a few hours getting us back up and running and receiving the calls. Amazing effort and great first impressions. Very positive, knowledgeable, and supportive staff.
If you would like a pause in your message where just background music (or blank airtime) plays, place (...) in your script where you want the pause.
Oh, the waiting is the hardest part? Thanks Tom, we didn’t know that. Tell me, is water wet?
Send us your On-Hold script OR send us some bullet points and we will write a professional on-hold script for you.
Hey there trendsetter! You could be the first review for Custom On-Hold Messages.
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Play music which is really suitable for on-hold calls. Generally speaking, the music should be in line with your brand image. The longer the average wait of a customer, the softer the music should be.
Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
A number of practices answer their phones from 9 a.m. to 5 p.m. and are “closed” for an hour at lunch. This means that the office is available to take phone calls for just seven hours per day.
source: May i know how to play music during a call and the song shoud be play to both at one time while on a call?is it is possible kindly suggest me sir.tha?
Website: https://www.onhold.com/blog/onholdcom-music-on-hold-messaging-for-esi-50-phone-systems
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Music Serves the Message. The whole purpose of playing music for someone on hold was originally to give a few moments between messages for the caller to absorb the message they just heard, for maximum recall later. Music serves the message, while also helping to pass the time. Not just any music will do, however; certain types of music calm a