For a more modern example of a bad choice of hold music, let’s take an example I have to endure on a regular basis, Month of Sundays by Passenger. At CD quality it’s got lots of interesting stuff going on, which you’d imagine might be ideal to distract someone from the fact they’re being kept on hold for ages. However, playing it over the phone it’s simply too busy. As soon as the brass and backing vocals kick in it just sounds yuck.
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Inform your callers of your business hours, address, website URL and more. By answering their basic questions through an on hold service, you can free up your staff for more detailed calls.
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How to make sure the callers do not hang up and keep waiting for the next available client rep? You ask them!
“Thank you for calling Media Music Now, one of our advisers will be with you shortly”
Tell us what you need help with, the purpose of your project and the problems we're solving. Also mention any deadlines you may have.
Although most clients select just one voice talent to read their entire script, some choose two voices for a more interesting finished product. The most common choice is to have both a male and female read the script in an alternating format.
Since your information will be on a recorded loop, it is good practice to include music in between loops to break up the information for the consumer.
Our professional Message on Hold programs will connect with your customers, providing valuable information, answering frequently asked questions, building your brand, and reducing call abandonment. From a single on hold message for one location to a multi-location remote load enterprise installation, Holdcom brings three decades of experience to producing professional hold messages.
Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
Some providers have it some don't. You would have to contact AT&T to see if they support it. Apr 14, 2009 4:53 PM User profile for user: Robni Rekk Robni Rekk Apr 14, 2009 5:04 PM in response to PsychedelicWonders In response to PsychedelicWonders
You have reached {COMPANY NAME}. We will be with you momentarily. Please note your call may be recorded for quality assurance purposes.
We began as a message on-hold company with one employee: our founder, Katie, over 25 years ago. Over the years, we’ve grown to become the industry standard. Since our inception, we’ve helped thousands of veterinary practices develop engaging on-hold programs that inform their clients, drive more appointments, and grow their practice.
“On hold messaging from Media Music Now is affordable. There are no ongoing payments, no contracts and no annual PRS fees. Professional on hold marketing has never been so easy.”
Oftentimes, having examples can help sprout ideas and fuel a good brainstorming session.
Our patients tell us the "On Hold" music is to loud. We would love to have a way to control the volume. Jane Stabnau commented · November 20, 2019 1:57 PM · Flag as inappropriateFlag as inappropriate · Edit… · Delete…