Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
Had dealings with Gordon today, brilliant service thank you very much. Great team at Birmingham Telecom. Always helpful.
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Feel free to use the template messages for your on hold messages or just to get ideas. Just replace [the words in brackets] with your own words and amend as you see fit. #1 Who [On Hold Messaging Direct] are a leading supplier of [telephone messages, including IVR, music on-hold and marketing messages].
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Ask us about a Custom On Hold Message sample for your business — absolutely free.
Thank you for calling BusinessCo. We are currently closed for the public holiday in Victoria. Our normal hours are 8.30am to 5.30pm Easter Standard Time. Your call is important to us, so please leave your name, phone number and a short message and we will return your call on our next business day. Thank you.
Most typical on hold scripts include: “Thank you for your patience” and “Your call is important to us”.
We can produce on-hold comfort messages or on-hold marketing messages and mix them with your selected music track.
"Congratulations on Best of Show! I was in charge of the [Fifth District ADDY Awards] judging and was there when we played your On Hold Messaging. Very creative. I remember the judges commenting that it was a great use of an underutilized medium. Funny (and effective) stuff. Also goes to show that you don't need to go to the big city to get great creative work." - John McCafferty / McCafferty and Company Advertising
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Listen to samples from our talent and choose the voice that appeals more to your brand. In addition to on hold messages our voice talent can also record voicemail greetings, radio commercials, video presentations and more.
Digital technologies have made Telephone On-Hold Messages more reliable than ever! Whether you have an enterprise phone system or a couple of retail phones hooked up to a simple wall port, we have a solution that covers you!
Before we get into “Step-By-Step Guide to Custom On Hold Messages” it’s important to understand the value of having custom on hold messages for your brand. Business has always been done over the phone, and callers have always been put on hold, but as online shopping has surpassed brick and mortar traffic, over-the-phone sales have reached all time highs. A recent study by Marchex shows that Americans spent more than $1 trillion in mobile “click-to-call” commerce, and there was over 93 billion consumer-to-business phone calls from smartphones and this number is expected to grow to a whopping 162 billion by 2019, 70% of callers are placed on hold 62% of callers hang-up in less than 45 seconds 34% of callers who hang-up will never call back.
To take advantage of our 3 for 2 offer, remember to say ‘Monkey, Monkey’ at the start of your call.
Why would you spend hundreds or thousands of pounds enticing new customers to call your business only to provide them with an initial experience that is less than stellar and doesn’t reflect your business’s brand? Why wouldn’t you utilise this opportunity to market your business services and products to a captive audience?
You have a captive audience on hold. On-Hold messages—while they wait even for a few moments— are very important for any business. Especially if you have a customer service line or you conduct any kind of business over the phone, then you need a message on-hold production provided by our division OnHoldAudio.net.