Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
Only bring attention to a hold when: But no matter what, refuse your urge to use distastefully curt phrases like “please hold” and “one moment.”. You should always use custom on hold messages, not trite and irritating ones. Before putting a customer on hold, make sure you have a proper hold procedure in place.
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Delighted with this Company - readily available to deal with any queries, efficient and prompt. Glad we made the change to them. Highly recommend.
Featuring a built-in speakers that lets you monitor the audio on the device directly
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
Message Program is done online, you can be anywhere in Australia. Create your script, choose your voice artist (male or female), your background music, next step goes to audio production where it is professionally recorded, you check that everything is correct and lastly you download your file in the format you require, with our on hold players you would choose mp3 file format. Customised On Hold Messages with a On Hold Player works with most PBX, VoIP, Analogue and Digital Phone Systems
VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland.
A Holdcom Consultant will review your script to check for grammar & syntax and verify any necessary pronunciations before submitting to production.
“The service we have received from Media Music Now has been fantastic. The process was managed quickly and efficient from start to finish and the quality of what was an unintentionally tricky edit is seamless. We now have a professional sounding IVR and great on-hold marketing packages all for a very reasonable price." Steve Jones, CCC & SchoolCare
Where this creates an extra snag with music on hold is that the loudest part of a song doesn’t typically come in until the final chorus or reprise. This means that if you just listen to the first 10 seconds to check that your new hold music is working, then chances are you’ll be blissfully unaware that three minutes into holding (just as customers are beginning to feel irritated anyway), you start playing a sound like fingernails on a blackboard to them.
Sample 5 — "Thanks for holding. Dazzle your clients with delicious cookies featuring your company's logo! Orders are available for batches as small as 200 cookies! Someone will be with you shortly."
* * A voice over script must accompany every order. The music is not available alone.
You also need to factor in your average wait time. If you know your callers will be listening for a while, choose something other than rock or alternative, which creates the perception of longer wait times.
How much did you spend on your visual marketing last year: website, brochures, newspaper/magazine advertisements, posters, leaflets? Hundreds? Thousands? We all know how important it is to make our businesses look good but what about making it sound good? When did you last consider what your on hold messaging says about your business?
If message personalization is not an option, your still can use generic on hold messages that would work in most situations.
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Fantastic service. Excellent value for money and great Customer Support. Would definitely use them again