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By using one of our subscription plans you can easily and affordably update your On Hold Messages at a discounted rate- all year long!

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Our Company, The Phoenix Pattern & Tool Co Ltd, have been customers of Birmingham Telecom since they started out. They have replaced our phone system 3 times, recently bringing us into the 21st Century. The 3CX system that we have now is user friendly and the app enables working from home much more convenient. Special thanks to Andy for always getting the right product to suit us and Shaun for the time and effort put in with us during and after the installation, Dan and Lee for attention given quickly to any of our queries. A great job, I have no hesitation recommending Birmingham Telecom. .

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It’s important to ensure the content is informative and relevant to the caller. And the rule ‘less is more’ very much applies to writing for the ear. It’s important to keep the sentences short and to the point. A popular way to get a message across is follow this structure: Introduce the topic in the first sentence e.g. Did you know that BusinessCo now offers no contract plans for hosted PBX and business VoIP? Explain how the information will benefit the caller in the second sentence e.g. And that means complete flexibility for your business and no long-term commitments. Wrap up with a call to action in the third sentence e.g. To find out more, visit our website businesspbx.com.au or speak to one of our Business Consultants when you come off hold.
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”

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Oh, the waiting is the hardest part? Thanks Tom, we didn’t know that. Tell me, is water wet?
The effectiveness of the first three above-mentioned elements are often neutralized by a poor understanding of the broadcast carrier of the On Hold message and how it affects the recording process. For more information on this topic, click here.

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    Choose words and expressions that complement your business, brand and industry. As an example, a construction company would use words and expressions that convey high quality and solid workmanship; while a florist would use sensory descriptions that arouse smell and beauty.

    Give your callers a better on-hold experience by adding phone hold music and information. Contact us to learn more about our music on hold system.
    If you're not sure about the installation process of your on hold message or hardware, just ask us.

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    Customers are 86% more likely to do business with you if they like what they hear.
    Ultimately, the new Easy On Hold feature will allow businesses to connect more effectively with its customers. These new additions will enhance our already exceptional on-hold experience, and we look forward to future collaborations with Easy On Hold. The New Web Admin Portal: Number Porting, Vanity Numbers, and Voicemail Management!

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    With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.
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"This whole 'Humor On Hold™' thing is pretty freaking stellar." - Rachel McGrath / On Hold Messaging Association's MARCE Awards Judge

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You spend thousands on advertising to get them to call you. Now treat them right when they do!

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Did you know that 94% of all marketing budgets are spent to induce a customer to call, and only 6% to handle the call once it is received? In total, your callers can spend hundreds, even thousands of hours On Hold each year! That’s a lot of wasted time.

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We partner with our clients to develop continuously evolving marketing approaches. Our strategies dynamically adapt to their business for maximum R.O.I. Try us, you’ll see why we’ve been non-stop since The Backstreet Boys sang “I Want It That Way”! (By the way, Killer song!) Radio Ad Production Jingles Studio Rental On Hold Messaging TV/ Video Production Media Buying / Research Paid Search (PPC) Complete Marketing Strategy Web Design Social Media Marketing Email Marketing SEO Graphic Design Careers What We Offer Auto Dealer Marketing Award-Winning Web Design Services | Killer Spots Agency Social Media Marketing Agency | Building Brand Awareness Video Production Audio Production Killer SEO X Privacy Policy Terms and Conditions Works News Easy and affordable on-hold messaging for your business. Opportunity is calling. Pick it up.

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