-88% of callers surveyed want to hear product information on-hold and will stay on the line longer if provided with this information – roughly 16-20% said that they have purchased additional products based on information they heard while on-hold.
Very quick turn around, extremely professional and easy to work with. Highly recommend!
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No matter how you choose to create the on-hold recording, once the audio file sounds exactly like you want it, simply ask your IT team to update your phone system with the new recording. You’ll be giving your callers a better experience in no time.
Organising your Customised Message On Hold is as easy as contacting us. Each business is unique and your advertising on hold message reflects this. You will need to answer a few questions about your business and from that we can create a draft for your review. Changes are made as necessary until we have final approval taking your script to the next stage.
No excuse not to use Customised On Hold Messages with a choice of DIY On Hold Messages through to a complete Customised On Hold Message production there is one sure to suit your budget and business.
Features Pricing Contact Request A Demo Blog Why Greenlight? 07 September 2016 Why Your Hold Music Sucks And You Don’t Even Know
2. If the hold is more that a couple of minutes make sure to thank customers for their time. Apologize for delays if hold time is significant.
We began as a message on-hold company with one employee: our founder, Katie, over 25 years ago. Over the years, we’ve grown to become the industry standard. Since our inception, we’ve helped thousands of veterinary practices develop engaging on-hold programs that inform their clients, drive more appointments, and grow their practice.
Sian and the team did a great job for us, super fast service and informative throughout the process!
Website: https://sporkmarketing.com/4600/parts-marketing-idea-ads-on-hold-phone-system/
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
If you still can’t find the right hold music or are lost among all the possibilities, you can create your own radio station that streams any music you’d like to your callers or upload your own MP3 files.
In the first instance, we work closely with you to better understand the process you expect your staff to follow and can offer guidance on best practice and identify any obvious issues before we even begin. Once we start analysing your calls, we will simply listen to real customer and prospect calls and measure both the ‘process’ and ‘experience’ aspects. You can then expect to receive detailed, monthly reporting that allows you to quickly understand your current performance and identify where you need to be and how to get there, so you’ll be one step closer to achieving your business goals.
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Hold music is one of those subjects that unites people from all walks of life. No matter where you’re from or what your background is, the prospect of five minutes listening to poorly chosen music while your telephone gradually makes a painful imprint on the side of your head fills everyone with a justifiable sense of dread.
Play music which is really suitable for on-hold calls. Generally speaking, the music should be in line with your brand image. The longer the average wait of a customer, the softer the music should be.
From script to screen, we make the entire process simple. Not only do you get a high-quality custom video for an affordable price. But all you need to do is sit back, relax, and we’ll deliver your custom video in 2 weeks or less! Request A Quote Give us a bit of detail on your project and let us help! Name * Company Name * Email Address *