With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.
-After an average of 1 minute and 55 seconds of hold time most callers hang up annoyed – 34% of those callers who hang up will not call back.
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Power loss? No problem. The GDI-USBM10 automatically starts playing after power is restored.
Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
-Callers stay on the line up to 25% longer when provided with On Hold Messaging versus “dead air” or “background music,” and up to 17% longer than radio.
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1. Start with a warm greeting. It’s only polite to say “Hello”. However, don’t forget to ask the caller to stay on the line and wait.
We strongly recommend that you write short, independent messages, with a musical interludes. The volume of the music should be turned down during narrative messages.
Let’s drop some jargon: Caller retention. Customer satisfaction. Reducing churn. If you care about any of these, hold music should matter to you. Music affects mood. It can even have an effect on purchasing and decision-making behavior. Skip the sponsored Instagram posts of avocado toast; hold music is a bonafide influencer!
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Where this creates an extra snag with music on hold is that the loudest part of a song doesn’t typically come in until the final chorus or reprise. This means that if you just listen to the first 10 seconds to check that your new hold music is working, then chances are you’ll be blissfully unaware that three minutes into holding (just as customers are beginning to feel irritated anyway), you start playing a sound like fingernails on a blackboard to them.
SpotWorks writes and produces fun phone messages on hold. As heard below, they entertain your listener with fun light hearted facts. Many of the messages cleverly tie in with the fact that the listener is obviously on hold. After all, why ignore the obvious fact? Phone Messages on Hold Samples. Fun Fact Phone On Hold – Sample 1
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Choose from our specialist Australian voice over artists who are highly experienced in recording professional Telephone On Hold Messages.
Professional, quick and easy. No matter what type of phone system you have, we can make it sound amazing with professional messages! It makes sense to have your own professionally produced messages on hold… especially when the alternatives are daggy music, obnoxious commercial radio or worst of all – dead silence!
On-hold messages let your customers know you haven't forgotten about them, and they are also a great advertising tool. While your customers are on hold you can tell them why your company is the best, or tell them about new product offerings. You pay only once for production, then the air time is free!
With on hold messages, you can inform your callers in a way that they’ll love and appreciate you for. Want to learn more? Feel free to check out our entire script example library or subscribe to our blog for future updates. Topics: Messages on Hold subscribe to email updates Keep up to date on the latest phone system and voice recording trends, tips and ideas by getting new blog posts delivered to your email inbox for FREE!