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To serve you better, we will be moving to a new, larger office & showroom on March 1st. Our new address will be 32C Spruce Street in Oakland, New Jersey. And our new phone number will be 2 zero 1- 3 3 7- 6 2 2 2. We look forward to providing you with the same great service from our new facility.
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This is an easy and effective way to improve your business image while providing greater value to 85% of callers who prefer an on hold service with commercials over silence.
Since your information will be on a recorded loop, it is good practice to include music in between loops to break up the information for the consumer.
Let’s face it, customers who call to a business don’t want to be on-hold. The best on hold message is no hold at all!
We recently used Messages On Hold for our new telephone system and they were professional and super helpful. Very easy process and a pleasure to deal with. Voice overs came back professional, great sound quality and exactly what we requested. Highly recommend their services. 11 months ago
Too soon and too often your caller has left the line, fled the scene, hung up the phone, leaving you with a monthly 1telephone bill but, no sale. Benefits of Our “On Hold Messaging” Services. Highest quality equipment. Professional messages relevant to your business. Flexible updated message plans for fresh content.
A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
Don’t allow their holding time to be a waste of time for them or for you as a business.
You wouldn't put a handmade sign on the outside of your office door would you? So, why have your automated attendant greetings, IVR or voicemail announcements be recorded by an amateur? In many ways, your phone tree menu is the "other" front door to your business. Professionally produced custom auto attendant greetings, IVR prompts and voicemail announcements enhance the caller experience, and that improves your brand image. Let The Original On Hold Be The Voice Of Your Brand!
2. OMG. 3. Mood Media. 4. On Hold Messaging Direct. 5. The Original On Hold. Many cloud phone systems provide the option to record your own messages for customers on hold, as part of the menu
Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
Extremely happy with the professional service from the team at Messages on Hold. Thanks to Sophie, Jaity and Katrina.
Only bring attention to a hold when: But no matter what, refuse your urge to use distastefully curt phrases like “please hold” and “one moment.”. You should always use custom on hold messages, not trite and irritating ones. Before putting a customer on hold, make sure you have a proper hold procedure in place.
Informational message on hold sections make user of wait time by providing the caller with product, service or support information. This is a good opportunity to cross sell items to the caller that they may be interested in, provide detailed location descriptions and general business background information.
Your call is important to us, please hold and an advisor will be with you shortly.
VoIP providers also use other audio technologies such as silence suppression, background noise removal, echo cancellation, etc, which also affect the way voice sounds, and on hold music too.