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Most typical on hold scripts include: “Thank you for your patience” and “Your call is important to us”.
-8 to 15% of a company’s customer base is lost each year, 68% is due to indifferent or negative phone treatment.
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If you need to use menu options for directing calls, try to keep these as short as possible, for example... “Thank you for calling Media Music Now. So that we can connect you to the most appropriate department, please choose from the following options: press 1 for general enquiries, press 2 for help with downloads and 3 for any other enquiries.
(Santa is popular at Christmas), to conversational, corporate, high energy, emotional or casual. Contact Us
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