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Take AIM with your marketing today! Call 800-723-6523 or complete our online form. autocomplete="a372" What are you looking for?Digital MarketingEmail MarketingDental Website DesignCause MarketingBrand IdentityDental Direct MailWebsite Report CardDental Marketing DashboardPractice PerfectionVideo ServicesThe Art of First ImpressionsOn-Hold-MessagesCall Track DNAProfessional Brand IdentityOral Systemic Health AIM Dental Online (A.D.O.L.) Video Services Suite Dental Direct Mail Dental Marketing Dashboard (DMD) Website Report Card CallTrackDNA© Cause Marketing Professional Identity Telephone Skills Mastery AIM Dental Online (A.D.O.L.) Video Services Suite Dental Direct Mail Dental Marketing Dashboard (DMD) Website Report Card CallTrackDNA© Cause Marketing Professional Identity Telephone Skills Mastery Contact About The AIM Web Log Store Resources News Our Work Hear Danny Speak Contact About The AIM Web Log Store Resources News Our Work Hear Danny Speak facebookCreated with Sketch. twitterCreated with Sketch. Google Plus youtubeCreated with Sketch. Linkedin If you purchased services through a reseller, please contact your reseller for support How Do I Change the Music Played for Callers on Hold? Article ID: 37056 Last updated on 3/23/2021 11:37:05 AM Product: Intermedia Unite

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If you don’t have the capability in-house, or if you’d prefer to let someone else handle it, this task is easy to outsource.
Inform your callers of your business hours, address, website URL and more. By answering their basic questions through an on hold service, you can free up your staff for more detailed calls. .

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"Can't believe we just produced our 50th On Hold Advantage [AyerPlay] on-hold promo. Thank you for 20 years of excellent service. CWC is a definite fan!" Services Message On Hold Phone Menu Prompts Narration Samples Voices Music Script Industry Contact Support About Us Our Team Employment Blog Store Search Google 6 Ways Professional on Hold Messages Help Improve Your Image Juli Durante message on hold, tips, branding 0 Comments
Has your business experienced changes since the COVID-19 Emergency? New hours, special handing of customers, new procedures, etc.

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Most typical on hold scripts include: “Thank you for your patience” and “Your call is important to us”.
This is an easy and effective way to improve your business image while providing greater value to 85% of callers who prefer an on hold service with commercials over silence.

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This means OnSIP customers can now insert custom music, advertisements, company announcements, self-recorded messages, or any other pertinent audio media, into their on-hold music. Additionally, these custom messages can be scheduled to play at specific times on specific days!

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    On-hold messaging is also great time to encourage consumers to spend. For example, you can offer customers who spend more than $99 free shipping, customers who order 3 items a 4th item free, etc. Think “upsell” with your ads on hold – you’ve got the customer on the line patiently waiting to (hopefully) spend money.

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    Website: https://easyonhold.com/knowledgebase/Music-On-Hold-Installation-For-Nortel-Phone-System-Easy On Hold.pdf

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    Hold music gained mainstream popularity in the early aughts. As cell phone customization became more of a focus, ringback tones gained popularity. People carefully chose the song to play in lieu of ringtones for incoming calls. It was a chance to control the call experience and showcase your personality before you even said hello. By the time the first US national carrier offered ringback tones in 2004, it was a multibillion-dollar industry. Hold music keeps your callers distracted from the wait. Why Use Hold Music at All?

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    This is an easy and effective way to improve your business image while providing greater value to the 85% of callers who prefer an on hold service with commercials over silence.

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    Take your pick from these options and also remember that when you incorporate IVR and on hold music with an effective contact centre management system – you create a more efficient framework of ticket resolution.

    Unlike big expensive telephone systems, ordinary 2-line and 4-line aren’t music on hold ready. In layman terms, there’s no place to connect a message on hold player. The on hold adapter allows you to connect our message on hold media player, to easily add our custom music and messages on hold.
    The common scripts include: “The next available representation will be with you shortly” or simply “We will be with you shortly”. These messages often work best when coupled with expected waiting time announcement.

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    This is a script that your customers will hear when they waiting to talk to an actual person. It’s what place when someone is on hold, and it costs almost nothing to write one up and record.

    Website: https://www.arvig.net/assets/uploads/Pages/Toshiba-Telephone-New-User-Quick-Guide_ArvigLogo.pdf
    This is an easy and effective way to improve your business image while providing greater value to 85% of callers who prefer an on hold service with commercials over silence.

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However, not all businesses who field customer service calls are entirely unsympathetic to your plight. Some choose to make your wait as pleasant as possible by poking fun at the situation.

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All of our options come with a one year license on all pro voices and music, making them an even better choice for on hold greetings. And, as we stated before, your business greeting is completely customized. Simply send us your On-Hold script OR send us some bullet points and we will write a professional on-hold script for you. From there, we’ll get to work creating a custom on hold message for your business!

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Producing on-hold messages that are appealing to your callers is essential. By combining a well-written script and the right voice over talent, your business will have a powerful program that keeps callers captivated. Company Background Script – Promotional Script – Core Value Script – Call to Website Script

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