It’s about engaging your caller and giving them options with your messages. This requires upkeep, and an eye on average hold time (AHT) so you know how much to prerecord for your callers. If you’re not sure where to start, go to your coworkers for some ideas – it’s there you’ll get your script going.
When you need serious technology for your business made simple, look no further than Precision Consulting. Our experienced staff can provide you with a comprehensive evaluation and address your software and hardware needs to dramatically improve your workflow. We invite you to visit our website - www dot Precision Consulting dot com to learn more. Thank you for holding.
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On hold music & message on hold recording services available to businesses across Australia. Our on hold message recording uses the latest high quality recording equipment and editing techniques. We optimise our digital music on hold for phone transmission to ensure that callers receive a quality performance – our aim is to produce on hold messages and on hold music that keeps your waiting callers happy and holds their attention.
THE PROBLEM...This unit has the same issue as the box we were using from the professional company. Sounds great when callers using lan line but horrible when customers calling from cell phones. Even with the the volume knob turned to maximum.
* * A voice over script must accompany every order. The music is not available alone.
On hold messages have been around for quite some time. Today, they have become even more useful to businesses in need of some communication organization. If you want customizable extensions, VoIP access and phone call analytics, you need to give on hold messaging a try.
Engage telephone callers with a custom message on-hold program. Public Speaking. Set-up is a breeze, but if you need help, we’re a phone call away. If you have a VOIP system, you won’t need a player! Your scriptwriter writes your script, our voice talent records the messages after you approve it, and our audio engineer mixes it with
Featuring a built-in speakers that lets you monitor the audio on the device directly
"Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge
Website: https://www.onholdinc.com/mohblog/step-by-step-guide-to-custom-on-hold-messages/
OUR SOLUTION: We bought a IBOOST 800 audio amplifier. With the volume turned all the way up on both devices, customers calling in on cell phones can now hear voice messages and music much clearer.
Great support from dan and the technical team at Birmingham telecom - solved my internet problem quickly and efficiently. Great job. I would recommend this company for all your IT and telecomms requirements
There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
On-hold marketing / on-hold messages provide an amazing opportunity to add real and lasting value to your business.
Changes can be made quickly and easily. Your Client Relations representative will work with your Script Consultant to create scripts that reflect your changing needs and situations.
“Great service on offer from Media Music Now, quick, efficient and simple to use. Quality of audio for an inbound call centre excellent! Will be using again." Chris Hall, GAP Ltd
Featuring a built-in speakers that lets you monitor the audio on the device directly