If you need a more advanced configuration, you can set up call menu options with our Virtual Receptionist feature, for no additional charge. Call menu options enable you to play helpful messages like hours and location, transfer callers to voicemail or to a live receptionist, route callers to specific team members (customer service, sales, etc). Our wizard will guide you through the set-up process. It couldn’t be easier.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
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Website: https://www.onholdinc.com/mohblog/faqs-for-adding-custom-on-hold-music-to-voip-phones/
Website: https://www.mytechdistributors.com/techtips/playing-a-greeting-message-to-callers-while-ringing-phones-on-the-nec-sl2100/
This strict synchronization and performance licensing ensures all parties are legally protected.
Website: https://www.beatsuite.com/royalty-free-music/royalty-free-on-hold-music
Fast, efficient, competitive, friendly. Getting great service from Birmingham Telecom and will be continuing to use them for our phone needs. Thanks Brian and team
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Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
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There are a number of things you can include in your on hold message that will inform your callers, keep them on hold for longer, build your business image and reflect your business brand: New products and Services Promotions and Seasonal Offers Information and Services your caller may not know about Industry Tips and News Achievements, recommendations and industry accreditations Important information – business location and opening times, website and email addresses Date-specific events Get 'on the air' - click here to get in touch
Don’t allow their holding time to be a waste of time for them or for you as a business.
The best customer service I can remember! Stacy helped me chose the right headset and was very patient when I changed my mind. Nice, simple packaging and a prompt service. Thoroughly recommend.
Helpful message on hold sections are meant to speedily improve the caller experience. Good content to provide during these sections might include information that the caller may be looking for on their call, information regarding access to a business location, troubleshooting steps and problem resolution and information on organizational changes that the caller may need before proceeding with their call.
Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
Bought a cisco headset for office phone.Easy to order, arrived really quickly, so please with it, good quality.I would highly recommend this company.No more resting the phone on my neck and trying to input Information. The only negative my boss will have to buy everyone one lol.
Talented professional voice actors can record your voicemail greeting, company directory, call menu and more. Greet all your customers with the most professional image possible.