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If you still can’t find the right hold music or are lost among all the possibilities, you can create your own radio station that streams any music you’d like to your callers or upload your own MP3 files.
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Features Pricing Contact Request A Demo Blog Why Greenlight? 07 September 2016 Why Your Hold Music Sucks And You Don’t Even Know
Our customized programs are 6 minutes long and include up to 11 messages. A variety of packages are available–whether you need one program that plays year round, or you want to update your messages each month.
Note that the music will always play from the beginning each time the unit is turned on. This isn't a problem when using the device for music on hold, it's intended purpose. But for my use, I bought a bunch of 1 GB USB drives, and recorded different "cheesy elevator music" on each, which we will be able to change out for variety.
If multiple files are uploaded, they are played in the order that they are listed on the Music On Hold page. If there is only one file, it is played repeatedly.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
-8 to 15% of a company’s customer base is lost each year, 68% is due to indifferent or negative phone treatment.
Website: https://www.tunepocket.com/best-on-hold-music/#:~:text=Here are 3 simple tips to help you,to the lower bandwidth of the phone line.
Not quite the desired effect, I think you’ll agree. It might be funny if you and I didn’t have to endure it time and time again.
We began as a message on-hold company with one employee: our founder, Katie, over 25 years ago. Over the years, we’ve grown to become the industry standard. Since our inception, we’ve helped thousands of veterinary practices develop engaging on-hold programs that inform their clients, drive more appointments, and grow their practice.
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Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.
Think of the time during which your business phone line has anyone on hold as an opportunity. Leading message/music on hold (MOH) systems help ensure you don't lose current and potential customers or clients during poorly utilized moments on hold.
Whether it’s when being transferred through to someone else, or simply waiting for the correct person to become available, being on hold presents a marketing window of opportunity to sell additional products and services, enhance your branding efforts, offer a more professional image or provide helpful information.
-88% of callers surveyed want to hear product information on-hold and will stay on the line longer if provided with this information – roughly 16-20% said that they have purchased additional products based on information they heard while on-hold.