Thank you for calling {COMPANY NAME}. Please be sure to have your {account number/product ID/serial number/etc} ready for when a Customer Service Representative returns to the line.
A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
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Really helpful in assisting to select the right products for our needs. Definitely more concerned with offering expertise than just making a sale. Great service!
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After the “message before answering”, the waiting announcement is immediately cut. Hold messages scripts are very powerful for you to keep your callers interested and reduce the tendency of drop calls. Here are some additional samples of hold messages scripts you can use for your business: General Business - On Hold Example
User’s Guide will introduce you to the wide variety of fe atures offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits. What it covers • 48-Key Feature Phone (Digital, TAPI, IP and Remote IP) • 24-Key Digital Feature Phone • 12-Key Feature Phone • 60-Key Expansion Console These are used
You have reached {COMPANY NAME}. Please be assured that your call will receive the time and attention it deserves when we return to the line.
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Harness the power of a captive audience. Benefit from up to a 18% increase in requests for products/services mentioned on your custom business on hold greetings. Phone Greeting for Business. Harness the power of a captive audience and sell your products while they’re On-Hold. Our custom music on hold messages are compatible with all industries & all phone systems – Guaranteed! PHONE MESSAGE ORDERING OPTIONS: Order just the Custom Greeting. Order the On Hold Machine w/ a Free Custom Greeting*. Custom Voice prompts for your business
When your customers call they’ll hear the right message, right at point of sale. Every time you press the hold button you’re opening up a world of opportunities for both your business and your customers. “More than 70% of business calls are placed on hold.” – AT&T “Callers stay on the line up to 25% longer when provided with On Hold Messaging versus dead air or background music and up to 17% longer than radio.” – Infomax “88% of callers preferred On Hold Messages to other options.” – MaxiMarketing
Prompt, efficient turn around time, and always delivered when they said they would. Very accommodating of the changes we wanted, and great customer service. Thanks Sian!
Working with Holdcom to keep your program up to date is easy. Just tell your Client Relations Representative and Script Consultant the information and they’ll revise your script. They can replicate your advertising from newspaper or television ads, follow your social media updates, and check your website.
Don’t allow their holding time to be a waste of time for them or for you as a business.
Hold music / on hold music for your business. This is a sample of a 3 minute long music on hold loop with generic recorded voice messages, designed to suit a
Statistics show that approximately 34% of callers who hang up will never call you back. In addition, callers wait an estimated 70% longer on the line when they are listening to interesting information about the company they are calling. These statistics suggest that providing a customized message that is tailored to your company can be more effective than playing music or leaving the customer in silence while they’re on hold.
Experienced and knowledgeable staff ensure you end up with the right product and service, I would recommend using them.
If you use social media to promote your business or have a newsletter, make sure your Client Relations representative and Script Consultant are on the distribution lists, so they can be sure to include any relevant content.