Internet – No longer a need for a dedicated phone line just use the internet. Files can be sent in WAV format or MP3.
Free Music On Hold. Here you can download some free music files to test out if your hold equipment is compatible with our music files. These samples are only a short version of each track, you can buy the full length files from the genre list on the left.
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Don’t miss out on an opportunity to educate and entertain your callers (bundled with the possibility of making that extra sale, which is always a plus). You can utilize on hold messages in a variety of ways to get engagement from your callers and to ensure they feel in control. All it takes is the right script, the right voice, and habitual updates dashed with a little bit of creativity.
With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.
Ask us about a Custom On Hold Message sample for your business — absolutely free.
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* * A voice over script must accompany every order. The music is not available alone.
If you would like a pause in your message where just background music (or blank airtime) plays, place (...) in your script where you want the pause.
Oftentimes, having examples can help sprout ideas and fuel a good brainstorming session.
Thank you for calling Carlton & Associates – Attorneys at Law. You will be assisted in just a moment… (short pause)
Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
11 On Hold Message Script Ideas. The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages or just to get ideas. Just replace [the words in brackets] with
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
When it comes to writing comedy, you need to have people around you. There should be people around you that you can bounce ideas off of. Otherwise, you’ll just be telling yourself jokes and slowly go insane as you force yourself to laugh at your own jokes.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
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Generic pop songs perform better than those with prosocial lyrics or instrumental music. It turns out people calling in with grievances don’t want to hear songs about helping the world, and stereotypical elevator music triggers anger when on hold for extended periods.