We are committed to our neighbors and the community. We support athletic leagues, non-profit groups, schools, local organizations and volunteer fire and rescue squads. Our education programs include tours for students and scouts, and open houses that allows communities to observe their operations and how the industry contributes to our quality of life.
Website: https://www.spectrio.com/on-hold-messaging/how-to-craft-the-perfect-on-hold-message/
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Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
On hold messages have been around for quite some time. Today, they have become even more useful to businesses in need of some communication organization. If you want customizable extensions, VoIP access and phone call analytics, you need to give on hold messaging a try.
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Select a voice from our extensive roster that will best represent your brand. You can even select multiple voice talents if desired.
Whether you need multiple IVR menu options, out of hours messages or on hold messaging we have a telephone audio package to suit your requirements. Our telephone audio is as good as any contract-based competitor. We just demystify the process and provide an affordable pay as you go alternative.
Great company and products with staff who are knowledgeable and always willing to help.Would definitely recommend.
Thank you for calling {COMPANY NAME}. You will be assisted shortly. Please note that all calls are answered in the order they are received.
Take your pick from these options and also remember that when you incorporate IVR and on hold music with an effective contact centre management system – you create a more efficient framework of ticket resolution.
Custom Messaging on Hold couldn’t be easier to get started with. You have the option to record your own messages or we can arrange for a professional voice artist to record them for you. We also offer a choice of on-hold music depending on what best suits your business, with a range of tracks from gentle, relaxing music to fast-paced tunes.
All our customer service advisers are busy. Due to currrent high volume of calls, it may be some time before an adviser is able to take your call. either continue to hold or press 1 and leave your details and we will call you back later today.
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
In the meantime, reviewing your use of music on hold to ensure that you’re not making customers more irritated by the time they do get to talk to someone will make both your customers' and agents' days just that little bit more enjoyable. Back to blog Next Article: 16 Checks You Must Make to Keep Your Call Centre Ofcom Compliant Would you like to know more about how Greenlight can improve your inbound experience? Greenlight innovation Copyright © Greenlight Innovation Site by Radiator Digital
Update your phone's COVID-19 messaging. Whether your business is open as usual, operating reduced hours, or temporarily closed, it is essential that you let your customers know. On-Hold Marketing is open and available for quick turnaround on all your messaging needs. Send Us a …
- Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.