There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
Thank you so much scott for your visit yesterday with john and for the hamper gift the lads are over the moon and you definitely get a thumbs up. We look forward to our future together.
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The included USB drive is preloaded with 6 hours of royalty-free music recorded specifically for music on hold with standard pleasant "thank you for holding" messages inserted every minute.
"Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge
VoIP providers also use other audio technologies such as silence suppression, background noise removal, echo cancellation, etc, which also affect the way voice sounds, and on hold music too.
I haven't used this device for an extended period, but since there are no mechanical parts, I expect that it will last. We have been using a professional on hold service for many years at about $60/month. The box that the professional company gave us sounded great when customers would call from a Lan Line. But, when calling from cell phone the voice messages were lower volume and the music would sound horrible. Music keeps cutting in and out and sounds very staticky. So we decided to save some $ and cancel our subscription and buy this unit. We are using the default music and voice messages that came preloaded instead of doing our own music and messages.
Hold music is part of a good customer service model, demonstrating to callers that you care about making their wait a positive experience. It boosts your professional image and increases credibility, particularly when using custom messages …
When used in your On Hold Marketing, humor can improve how customers perceive your company and their wait on hold. It also lowers your callers’ defenses, leaving them more receptive to your marketing messages.
Sample 3 — "Thanks for holding. Did you know that JK Mortgage has special programs designed to help people who don't qualify for a standard loan? We can customize a loan specifically to meet your needs. Ask one of our certified agents for information. Someone will be with you shortly."
You might be thinking, “Great, thanks for the info, I’ll go pick something neutral, like classical, or upbeat, like pop.” Slow your roll—there’s a lot more to hold music than just genre.
1.) Momentan sind alle unsere Leitungen belegt - Bitte haben Sie einen Moment Geduld, wir sind gleich persönlich für Sie da. - PAUSE - Haben Sie sich schon unsere Internetseite www.mustermann.com besucht? Ihr Anliegen ist uns wichtig, bitte bleiben Sie in der Leitung, Sie werden so schnell wie möglich verbunden.- PAUSE - Bitte warten Sie noch einen Augenblick, der nächste freie Mitarbeiter ist sofort für Sie da.
4.) All staff members are still talking to other clients. Please be patient, we will be there for you shortly. - PAUSE - Unortunately, all staff members are still busy. Please hold for a moment. You can also send us an e-mail to [email protected]. We will call you back as soon as possible.
Below are small excerpts from on hold programs we’ve produced for other businesses for phone messages and hold mesages . Keep in mind, each program is custom produced. If you don’t see your industry listed, please call us – as we’d still love the opportunity to work with you. American Creative can be reached by phone at 888-226-7608, or via email by clicking here.
simple process you can have your own customised message within 7 days. How hard is it to do? Not hard at all! Using a specially created web portal, your Budget
A study by New Voice Media found that 51% of customers decided to stop availing a company’s services because of one bad experience of customer support.
Do you care about the experience customers have in your store or facility? Are you concerned about the way your representatives communicate with your client base? Do you care about the experience callers have while they're waiting to speak to those representatives?
Sample 5 – “Thanks for holding. Dazzle your clients with delicious cookies featuring your company’s logo! Orders are available for batches as small as 200 cookies! Someone will be with you shortly.”