Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
.
There aren’t many things people hate more than being put on hold when they call your company. They expect to talk to a person and to be treated like one, and instead, they’re ignored and have to spend time waiting for someone to answer. It’s annoying, and it can cost you business. Yet, there are simple ways to keep people on the line if they’re on hold, and the best one is to write an on hold message script.
(If you can't hear any difference between these two samples, then there's a good chance your speakers are reducing CD quality music to phone quality for you!)
Each sample contains a main greeting, message on hold, general greeting and executive mailbox greeting. Female Voice 1 Female Voice 2 Female Voice 3 Female Voice 4 Male Voice 1 Male Voice 2 Male Voice 3 Male Voice 4 Acoustic 1 Acoustic 2 Acoustic 3 Acoustic 4 Acoustic 5 Easy Listening 1 Easy Listening 2 Easy Listening 3 Easy Lisetning 4 Easy Lisetning 5 Light Jazz 1 Light Jazz 2 Light Jazz 3 Light Jazz 4 Light Jazz 5 Energetic 1 Energetic 2 Energetic 3 Energetic 4 Energetic 5
Combine with a Business Intro Message to provide menu options and assist in telephone navigation. As opposed to the passive nature of Messages On Hold, voice prompts are interactive. They are designed to bring out a physical reaction from the caller, a call to action. And because voice prompts are directive, it’s important they’re concise, well written, and recorded by a professional voice artist.
We’re easy to work with! All of our writers and announcers are chosen for their professional work and their pride of getting the message right.
Whether your audience speaks one language or twenty, it’s essential to communicate your message effectively. Not only can we provide professional translation services by native language speakers with fast turn-around at an affordable price, but we can create multilingual audio productions by authentic voice talents in languages spoken all over the world.
Don’t forget our website is a hub of information too, and features all of our leisure activities, restaurants, bars and great shopping – all under one roof!
Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more.
This may sound odd, but the audio track needs a bit of grit or background music, or it should clearly sound like an automated recording, so the caller knows that it’s a recording.
Thank you for calling ABC Foods– your most reliable source to the Food-Service Industry! We are happy to announce the all-new oven-roasted tomatoes. These tomatoes are a great alternative to sun-dried tomatoes and work well as a delicious topping, side dish, or ingredient! Please ask an account executive about this new item!
Someday somebody’s gonna put you on hold and make you cry… Cheer up, you’ll only have to hold on for one more day.
Your callers will learn more about your products and services whilst losing their perception of time
Hold music and on hold music - one hour of the best music on hold: Volume #1. For use of hold music for telemarketing and hold music for phone systems. This
4.) Todos os membros da equipe ainda estão conversando com outros clientes. Por favor, seja paciente, nós te atenderemos em breve. - PAUSA - Infelizmente, todos os membros da equipe ainda estão ocupados. Por favor, aguarde mais um momento. Você também pode enviar um e-mail para [email protected]. Iremos te retornar o mais rápido possível.
Hold music has a paradoxical purpose: Keep folks on the line, but don't draw their attention. DigiPub/Getty Images