“Providing information on hold results in a 40% increase in retention of callers on hold... a 15% increase in inquiries... and a 12% direct increase for products and services mentioned on hold.” – US West Communications Study
Since your information will be on a recorded loop, it is good practice to include music in between loops to break up the information for the consumer.
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For the Wagon Yard, we developed a 2-minute recording using a combination of story telling and informative narrative with music and sound effects. Be sure to listen long enough to hear the child’s voice! http://prosoundusa.com/wp-content/blogs.dir/27/files/05-18-11-Big-Surf-Waterpark-Experienced-Shark1.mp3
Connect your Business Audio System via the built in RCA mono audio output. Utilize the optional 8/600 ohm switch on the rear of the unit to optimize your audio output level for either newer or older phone systems then, set the perfect volume level for your callers via the front located master volume switch.
A dedicated Holdcom Script Consultant will write your script based on your input, and marketing and customer service materials. Or you can write your own.
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Let’s face it, customers who call to a business don’t want to be on-hold. The best on hold message is no hold at all!
On Hold Audio by Advanced Productions is a professional company with good quality service. I highly recommend using Advanced Productions.
Free Demo On Hold Message Samples Superior Production Quality 30 Day Satisfaction Guarantee
I can't fault the service provided and would highly recommend for all of your telecommunication needs. A pleasure to deal with
“Ever since we added the On Hold messaging System, we receive more patients than ever asking about our new procedures. The service has paid for itself over and over again.”
We could brag about ourselves, but we’d rather have our satisfied clients do that for us. Check out how we’ve helped businesses all across North America make the most out of every phone call! System integration Our on-hold message systems are designed to easily integrate with most typical business telephone systems. (PBX, key service, VOIP).
One of the most valuable benefits of a Message On Hold program is its ability to help your customer service representatives. As a starting point for your Message On Hold, consider adding frequently asked questions to your on hold script. Ask your customer service reps what questions they hear again, and again, and again, they put those answers on hold. This way, you might answer questions before even talking to a customer.
At LinkedPhone, we design and build small business phone systems that are easy, affordable, and mobile. LinkedPhone works with your cell phone on the road, your desk phone at the office, and your laptop when traveling.
This means OnSIP customers can now insert custom music, advertisements, company announcements, self-recorded messages, or any other pertinent audio media, into their on-hold music. Additionally, these custom messages can be scheduled to play at specific times on specific days!
Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.
(If you can't hear any difference between these two samples, then there's a good chance your speakers are reducing CD quality music to phone quality for you!)