On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
On hold music is a necessity for any client facing business phone system. Use on hold music as an opportunity not only to help your client pass time while waiting but to affirm your brand identify as well. Hi, I’m Mik, one of TunePocket music composers.
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Think of the time during which your business phone line has anyone on hold as an opportunity. Leading message/music on hold (MOH) systems help ensure you don't lose current and potential customers or clients during poorly utilized moments on hold.
Since your information will be on a recorded loop, it is good practice to include music in between loops to break up the information for the consumer.
Oh, the waiting is the hardest part? Thanks Tom, we didn’t know that. Tell me, is water wet?
If message personalization is not an option, your still can use generic on hold messages that would work in most situations.
"I wish I had more time to forward to you all the great feedback we get." - Chris Hamann / Lakeland Auto & Marine (Hear a sample)
No one wants to be stuck on hold with silence (30 seconds feels like 5 minutes!).
If you don’t have the capability in-house, or if you’d prefer to let someone else handle it, this task is easy to outsource.
With our premium on-hold service you can schedule an entire on-hold production, or even individual messages for playback on your device at a specific time of day, day of the week or time of year.
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Customized music on hold messaging by OnHold.com will inform, entertain, and retain your callers. From small businesses to large enterprises, our production studios create engaging on hold messages that increase revenue and create happier callers.
Our ranges include ‘range one’, ‘range two’, ‘range three’ and ‘range four’ and associated products.
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Browder comes from a family of activists. His father Bill Browder got the Magnitsky Act passed, which lets the U.S. government freeze the foreign assets and visas of human rights abusers. It’s named after Bill’s Russian lawyer who was murdered in Moscow after uncovering a $230 million government corruption scheme linked to President Putin’s underlings.
Don’t allow their holding time to be a waste of time for them or for you as a business.