Music on hold helps you increase retention, reduce churn, and even influence your caller’s attitude with hold music. Go on, get your elevator music jokes out. We’ll wait (and chuckle). We’ve all poked fun at Muzak, but the importance of hold music and its multifaceted nature may surprise you. Seventy percent of business calls go on hold. The main point behind hold music is to signal that the line is still open, but that’s not all it does. You can increase retention, reduce churn, and even influence your caller’s attitude with hold music.
In his role building Cisco’s first version of IP phones, he was aware of Cisco’s need for a piece of music to use as the default hold music for the new system. Cut to several years later, and their high school composition has become the hold music for the world’s most popular phone systems with over 65 million IP phones sold.
.
We generally recommend that clients invest in a system capable of delivering a custom messaging on hold feature. Callers and clients appreciate the improved service levels and the additional free advertising can help turn your phone system into another revenue stream for your business.
We make casting and recording a fun and creative collaboration, producing captivating performances remotely or on location for all types of voice-over projects. Company About Us Blog Careers Contact Us Jobs Partner With Us Sign-Up Write For Us Categories Genres Mediums Locations Post-Production Styles Subtitling Services Voice Types Top Searches Find Voice Actors Narrators Voices Voice Talents Follow us on Twitter Follow us on Instagram Follow us on LinkedIn Like us on Facebook Subscribe to our YouTube Voquent ® is a registered trademark of Voquent Ltd, a company registered in England and Wales (11041329). Copyright © 2021 | Website Terms & Conditions | Privacy Policy & Cookies | All rights reserved
Help yourself to the video samples below and the full productions at the bottom of the page, and then call +1 800.473.9005 or contact us for more details.
That said, despite having the tools to get it done, you may still be wondering how to actually sit down and create on hold messages. At its essence, your script is the business’s framework and what sets the stage for how callers interact with you. The only other 2 alternatives are your front door (if you have one) and your website.
“The on hold messaging for Discount Parts Exchange has a great mix of humor and relevant information. The voice talent is excellent and seems to be a great fit for their target audience.” - Mike Kurtz / On Hold Messaging Association's MARCE Awards Judge
Sample 4 – “We appreciate your patience while we are assisting other customers. Kitchens Plus has the largest selection of granite countertops in the state. Our design professionals will assist you in selecting the granite that is right for you, then they will walk you through every step of the design and installation process. Thank you for holding.”
USA Business Telephone Today conducted a survey of 30,000 callers to study the effects of hold music, or the lack of it, for a single minute. More than half the callers who were put on hold without any auditory stimulation hung up. The silence affected the rest of the group’s perception of time: More than 27 percent thought their wait time exceeded five minutes, and 18 percent thought it exceeded three minutes. Only 3 percent judged their wait time to be close to the actual one-minute timeframe. All of the callers in the study had listened to dead air for only 60 seconds.
888-226-7608Your on-hold production includes ONE on hold music track from the genre. You may choose several tracks to be included in your production for an additional charge. If you would like to use multiple on hold music tracks, or if you have any questions about music on hold or on hold phone music, please don’t hesitate to contact us at 888-226-7608.
The common scripts include: “The next available representation will be with you shortly” or simply “We will be with you shortly”. These messages often work best when coupled with expected waiting time announcement.
Give the gift of beauty and wellness! We offer gift cards in any dollar amount. Ask for further details when we return to the line or conveniently purchase a gift card on our website.
In 2012, the Audio Marketing Association (Europe) conducted a survey with the OHMA (On Hold Marketing Association in the US), into On Hold Messaging and its effectiveness as a marketing tool. 1555 clients responded from a broad range of industries.
Whether you have one incoming phone line or hundreds, we are compatible with any phone system. We have analog, VoIP, and cloud-based message delivery options.
VTech CS6124 DECT 6.0 Cordless Phone with Answering System and Caller ID/Call Waiting, White with 1 Handset 4.2 out of 5 stars 5,282 #1 Best Seller in Landline Phones
“Call center operators who picked up the phone reported feeling less emotionally exhausted when dealing with customers who heard standard pop music.” –Time, “Why Music on Hold Drives You Crazy”
Inform your callers of your business hours, address, website URL and more. By answering their basic questions through an on hold service, you can free up your staff for more detailed calls.