BusinessVoice has won client and caller acclaim, along with dozens of local, regional and national awards for our Humor On Hold™.
5.0 out of 5 stars much cheaper option than professional on-hold service I used to use a professional on-hold service which would charge me about $500 every time I wanted to change my on hold message. This product works exactly as it states. I did not use the software that came with it, but with a few online searches it was easy to figure out how to convert a voice memo on my iphone to a compatible file, and background music is easy to find online too. So I read from a script I wrote with background music playing and made a voice memo on my iphone, converted it to the appropriate music file with free online software, and dragged and dropped the file into the usb drive they provided. Very low tech but the end result is excellent and I can change it up as often as I want. Very pleased with the purchase. I have an older phone system that came with my business when I started renting. There was a male adapter plug that was plugged into a CD player, but if the CD player was not running, I got no sound for "on hold". Sometimes I would remember to turn on the CD and put it on repeat, but...somethimes it would be turned off for months (the system is in an enclosed stairwell that is hard to get to).
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AT&T used to have this service. My mother-in-law would always have holiday music and I know she's AT&T... positive of this fact! 🙂 (holiday music & AT&T) Apr 14, 2009 5:04 PM User profile for user: DavidJA DavidJA May 15, 2009 12:10 AM in response to PsychedelicWonders In response to PsychedelicWonders
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Your experienced Holdcom Script Consultant will review your website and other marketing materials to create an effective audio marketing message.
Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
Music is subjective. What one person enjoys, another might despise. Even that pillar of hold music neutrality, Muzak, can inspire wildly different reactions.
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
This may sound odd, but the audio track needs a bit of grit or background music, or it should clearly sound like an automated recording, so the caller knows that it’s a recording.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
Power loss? No problem. The GDI-USBM10 automatically starts playing after power is restored.
Creating dynamic and captivating on hold programs has never been easier! Simply create your free account, and you will be taken to our newly updated order portal. In just 3-4 business days, we will deliver your custom Message On Hold in the audio file format you need, so you can easily implement it into your phone system for callers to enjoy. Create an Account Login Now
Super helpful service when I ordered the wrong headset, Jo was super helpful in recommending one with a USB drive and replacing the one I ordered. Highly recommend this company for their customer service. I wish more companies were like this. 😀
Can I use the music of my favorite artist/band/performer as the background to my Message on Hold program?
Our team will guide you through our extensive music library where you can choose your favorite type of music, from jazz to rock, to urban and holiday music and everything in between.
Yes. Holdcom can readily incorporate client supplied audio components (with permission and licensing) into its Message on Hold programs. Upon request, we can include messages from CEOs and Presidents, company jingles, radio excerpts, television ads, or any other existing content.