Start with a Warm Greeting. When customers get to your on-hold message, let them know who they have called and offer a very brief introduction to your business. Example: “ Thank you for calling ABC Plumbing, Tampa’s most trusted plumbers for over 20 years .”. Let the caller know what they should expect to happen next.
This is your opportunity to demonstrate professionalism and communicate directly to your caller. You should provide as many sections as required, depending on how long you expect the average caller to be on hold. Usually, 6-10 sections of dialogue are sufficient.
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3. Don’t repeat the same message over and over again, create a sequence that provides relevant messages during the duration of the hold.
To keep the information in your program current, you should review your script whenever your business has updated policies or procedures, new promotions or special offers, or changing customer service strategies.
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Lastly, real-time status updates are a useful way to keep track of your messaging system. With marketing automation, they can be sent to a manager for better decision making. Web-based management portals allow you to see account details as well as past and present on hold productions. This way, you can track the status of a particular customer’s production request, analytics and your on hold messages all in one place.
Comedy writing is about having fun with words and being unafraid to say the things that are on everyone’s minds. It’s about getting people to have fun while staying informative and telling a story. And everyone can do it, but not everyone can do it well.
Our on hold services focus on making sure you make the most out of every marketing dollar.
How to Create a Hilarious on Hold Message Script That Your Callers Will LoveHomeBusinessOn Hold MessagingHow to Create a Hilarious on Hold Message Script That Your Callers Will Love
Organising your Customised Message On Hold is as easy as contacting us. Each business is unique and your advertising on hold message reflects this. You will need to answer a few questions about your business and from that we can create a draft for your review. Changes are made as necessary until we have final approval taking your script to the next stage.
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Click on these topics to hear just a few samples of targeted pet health and behavior messages your callers will appreciate and enjoy.
This is an easy and effective way to improve your business image while providing greater value to the 85% of callers who prefer an on hold service with commercials over silence.
Choose from male or female voice talent, and from multiple voice tones including natural, energetic and professional. Select one that best suits your brand and industry. Our Voice Artists are some of the most experienced in Australia and have produced countless voice overs including TV and Radio Ads.