There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
We don’t want that happening to our callers. Adding a little background music or making sure the audio file sounds like a recording will help prevent this.
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Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.
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You spend thousands on advertising to get them to call you. Now treat them right when they do!
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Harness the power of a captive audience. Benefit from up to an 18% increase in requests for products/services mentioned on your custom business on hold greetings. Reach out to the team at Killerspots and we’ll get you hooked up with the best hold messages and on hold music for business owners.
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The Perceived wait time could frustrate a caller if he feels the time on hold is excessive. Even if he is on hold for a few minutes – it may seem longer.
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
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Your experienced Holdcom Script Consultant will review your website and other marketing materials to create an effective audio marketing message.
We were amazed at how easy the process was! Took our phone system from ordinary to professional straight away.
If you're not actively planning content for your on hold program, and, say, play the radio on hold, you're not controlling what you're playing on hold. You're at the whim of a Radio DJ or program manager, who might play music that's unappealing to your callers or who might be producing and playing ads for your competition.
Great proffesional company to deal with, asked for two system quotations and had both back next day.Have rang them on a few occasions for technical questions and had answers straight away.Would recommend them, especially Andrew Vaughan.
"It's been this ridiculously great viral feature," said Walker. "The feedback I get from people is like, they'll sometimes even show up late to make the other guy listen to the hold music."
Messages On Hold is a fantastic company, quick turn around time and very easy to deal with. Thank you!