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We’ve implemented on-hold messages for many companies and have learned a few tips along the way.
Why would you spend hundreds or thousands of pounds enticing new customers to call your business only to provide them with an initial experience that is less than stellar and doesn’t reflect your business’s brand? Why wouldn’t you utilise this opportunity to market your business services and products to a captive audience?
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All stars5 star only4 star only3 star only2 star only1 star onlyAll positiveAll criticalAll stars 4 global ratings | 3 global reviews For 25 years, I've wanted a professional on hold system and I finally have one!. The price is perfect, there are a lot of choices of music I can choose for my patient's and customers to listen to if it is necessary I put them on hold, and it was easy to set up. Their customer service is superb! I would definitely recommend this product!!! Does not work (phone rings and then hangs up on caller). When returned was sent messages from seller that it can be programmed to work, which makes a confusing install with confusing instruction even worse. Also, upon returning product I forgot to include institutions (5 pages of 8x11 paper) and was changed a $75 restocking fee. Do yourself a favor and avoid this product. Questions? Get fast answers from reviewers Ask
Messages On Hold, have provided us with a fantastic messages & advertising on Hold Music for our office's New Phone System, and having it in operations for the past 2 Business Days it has already provided some awesome reviews from our Business clients.
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Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
Phonamations produces customized six-minute on-hold messages combining professional voice talents, licensed background music and creative copywriting. These messages are heard by your callers placed on hold using digital equipment that seamlessly integrates with your current phone system. Phonamations produces messages approximately six minutes in length. This allows your callers to hear a strong promotional message regardless of when they are put on hold. Our system constantly plays your message. Therefore, when your caller is placed on hold, they will hear the message currently playing within the six-minute loop, ensuring frequent callers won’t hear the same message over and over. Absolutely! Regardless of the number of lines your phone system handles, every caller placed on hold will hear your message. Depending on the particular format you prefer, you’ll need either a compact disc player or digital audio player. HOWEVER: Phonamations can provide professional-grade audio players that will provide years of trouble-free service and pristine audio reproduction. 1800 637 724 GET QUOTE Create a real connection with Messages On Hold
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Updated 2021 Version MUSIC ON HOLD PLAYER - Music and messages On Hold for all multi-line PBX / Key phone systems, more compact, not bulky, not heavy - easy to install with Dual Output RCA and 1/8" jack (3.5mm) connectors.
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Tone - select the right tone for your business brand. If your target market are young millennials, then the script would most likely include some slang words, be quite laid back and the script would be recorded in an energetic tone. If you primarily service the business market, then the script would be more articulate and recorded with a more professional tone. Website Terms and Conditions Privacy Policy Policies and Legal BusinessCom BusinessPBX BusinessCo Online Store BusinessCo Group Testimonials Compliments & Complaints 1300 Number Plans Shortlisted Voices Voice Actor Login Voice Actor Sign Up Login Sign Up Get Quote Audio Description British Sign Language Closed Captioning Localization Services Subtitling Services Translation Services Browse Languages English Speaking Find Narrators Genres Narrator Jobs Male Female Non-Binary Animation Voices Browse Languages Casting English Accents Find Voices Styles Unions Video Game Voices Voice Acting Jobs Voice Types Male Female Non-Binary Browse Talents Casting Location Services Mediums Nativities Post-Production Male Talents Female Talents Non-Binary Talents Rates Scriptwriting Talents Search Translations Voice-Over Jobs Gender All Genders Non-Binary Male Female Styles All Styles Comedy Host / Announcer B2B Characters Documentary Education Explainer Guide / IVR Impressions Narration News Commercial / Promotional Singing Africa (All)America (Latin)America (North)Asia (All)Europe (All)FictionalOceania (All) Africa, CentralAfrica, EastAfrica, NorthAfrica, SouthAfrica, South EastAfrica, WestAmerica, CentralAmerica, NorthAmerica, SouthAsia, CentralAsia, EastAsia, SouthAsia, South EastAtlantic, NorthAustralasiaBritish IslesCaribbeanEurope, CentralEurope, EastEurope, SouthEurope, South EastEurope, WestGalacticMiddle EastMythicalPacific IslandsScandinavia Tone(s) Angry Authoritative Comedic Conversational Eloquent Enticing Inspiring Nurturing Playful Sad Scared Unorthodox Advanced Gender(s) and Age(s) Non-Binary (Child) Non-Binary (Teen) Non-Binary (Young Adult) Non-Binary (Adult) Non-Binary (Senior) Male (Child) Male (Teen) Male (Young Adult) Male (Adult) Male (Senior) Female (Child) Female (Teen) Female (Young Adult) Female (Adult) Female (Senior) Styles(s) B2B Characters Comedy Commercial / Promotional Documentary Education Explainer Guide / IVR Host / Announcer Impressions Narration News Singing Pitch(es) Very High, Light, Camp Pitch High, Light Pitch Normal Pitch Low Pitch Very Low, Deep Pitch On-Hold Messaging Voice-Over Your on-hold messaging deserves only the best voice-over talent to represent your brand and keep callers happy. Listen to Voices Tell us about your project
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My company is based in Stockport. The team at Birmingham Telecommunications remotely accessed my disabled telephone system. Shaun and Lee efficiently and quickly fixed the problem, enabling us to function again.Their efforts deserve high praise. I would not hesitate to recommend this company.
A dedicated Holdcom Script Consultant will write your script based on your input, and marketing and customer service materials. Or you can write your own.
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In the first instance, we work closely with you to better understand the process you expect your staff to follow and can offer guidance on best practice and identify any obvious issues before we even begin. Once we start analysing your calls, we will simply listen to real customer and prospect calls and measure both the ‘process’ and ‘experience’ aspects. You can then expect to receive detailed, monthly reporting that allows you to quickly understand your current performance and identify where you need to be and how to get there, so you’ll be one step closer to achieving your business goals.
Creating dynamic and captivating on hold programs has never been easier! Simply create your free account, and you will be taken to our newly updated order portal. In just 3-4 business days, we will deliver your custom Message On Hold in the audio file format you need, so you can easily implement it into your phone system for callers to enjoy. Create an Account Login Now
When you work with a professional audio production company, that uses legally licensed music and professional voice over talent and has experience editing audio for telephony applications, the sound quality is going to be much better than something put together by an amateur or something you've recorded and thrown together yourself. Professional audio production is very cost-effective, and you'll get a big bang for your buck by going professional.
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We put together some resources for a mix of both free-to-use and royalty-free hold music:
Here’s an example of some royalty-free music that we use both at CD quality and hold music quality.
VTech CS6124 DECT 6.0 Cordless Phone with Answering System and Caller ID/Call Waiting, White with 1 Handset 4.2 out of 5 stars 5,282 #1 Best Seller in Landline Phones
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Go to previous slide - Best Selling. iHold Music on Hold Plus Message Moh Mp3 Player for PBX Key Telephone USB SD. 4.5 out of 5 stars. (4) Total Ratings 4, $89.66 New. IntelliTouch Communications DualZone Network Audio Player OHP9000IP. $94.31 New. $79.99 Used.
The primary feature of on hold messages is that they provide a way to keep customers informed about your business. Instead of silence or elevator music, businesses can use their hold time to provide hours of operation and other useful information to their callers. Additionally, the wait time may be used to promote new products for demand generation. This can be a great tool in up-selling and cross-selling items to consumers while they wait.
Tone - select the right tone for your business brand. If your target market are young millennials, then the script would most likely include some slang words, be quite laid back and the script would be recorded in an energetic tone. If you primarily service the business market, then the script would be more articulate and recorded with a more professional tone. Website Terms and Conditions Privacy Policy Policies and Legal BusinessCom BusinessPBX BusinessCo Online Store BusinessCo Group Testimonials Compliments & Complaints 1300 Number Plans Shortlisted Voices Voice Actor Login Voice Actor Sign Up Login Sign Up Get Quote Audio Description British Sign Language Closed Captioning Localization Services Subtitling Services Translation Services Browse Languages English Speaking Find Narrators Genres Narrator Jobs Male Female Non-Binary Animation Voices Browse Languages Casting English Accents Find Voices Styles Unions Video Game Voices Voice Acting Jobs Voice Types Male Female Non-Binary Browse Talents Casting Location Services Mediums Nativities Post-Production Male Talents Female Talents Non-Binary Talents Rates Scriptwriting Talents Search Translations Voice-Over Jobs Gender All Genders Non-Binary Male Female Styles All Styles Comedy Host / Announcer B2B Characters Documentary Education Explainer Guide / IVR Impressions Narration News Commercial / Promotional Singing Africa (All)America (Latin)America (North)Asia (All)Europe (All)FictionalOceania (All) Africa, CentralAfrica, EastAfrica, NorthAfrica, SouthAfrica, South EastAfrica, WestAmerica, CentralAmerica, NorthAmerica, SouthAsia, CentralAsia, EastAsia, SouthAsia, South EastAtlantic, NorthAustralasiaBritish IslesCaribbeanEurope, CentralEurope, EastEurope, SouthEurope, South EastEurope, WestGalacticMiddle EastMythicalPacific IslandsScandinavia Tone(s) Angry Authoritative Comedic Conversational Eloquent Enticing Inspiring Nurturing Playful Sad Scared Unorthodox Advanced Gender(s) and Age(s) Non-Binary (Child) Non-Binary (Teen) Non-Binary (Young Adult) Non-Binary (Adult) Non-Binary (Senior) Male (Child) Male (Teen) Male (Young Adult) Male (Adult) Male (Senior) Female (Child) Female (Teen) Female (Young Adult) Female (Adult) Female (Senior) Styles(s) B2B Characters Comedy Commercial / Promotional Documentary Education Explainer Guide / IVR Host / Announcer Impressions Narration News Singing Pitch(es) Very High, Light, Camp Pitch High, Light Pitch Normal Pitch Low Pitch Very Low, Deep Pitch On-Hold Messaging Voice-Over Your on-hold messaging deserves only the best voice-over talent to represent your brand and keep callers happy. Listen to Voices Tell us about your project
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We offer authentic multilingual recordings with native talents from around the globe!
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Our on hold services focus on making sure you make the most out of every marketing dollar.
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Your call is important to us, please hold and an advisor will be with you shortly.
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We provide a "sound" alternative to callers listening to dead air, feeling forgotten and unimportant, or worse yet, listening to competitor's commercials on the radio. We offer you an "Opportunity on Hold" - an opportunity to make the best of your customers' time while they wait on hold.
Work from anywhere. LinkedPhone serves the small business community with local & toll-free business numbers that work with your cell phone, desk phone, & laptop. Our mobile app creates a dedicated 2nd number so you can talk & text with clients on the go. Keep your business stuff separate from your personal stuff. Share a common business number with team members. Break free from the desk phone & go mobile. With LinkedPhone, freedom rings! 🔔📱💻☎️
Talented professional voice actors can record your voicemail greeting, company directory, call menu and more. Greet all your customers with the most professional image possible.
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Website: https://www.arvig.net/assets/uploads/Pages/Toshiba-Telephone-New-User-Quick-Guide_ArvigLogo.pdf
Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below! Click here to read what our customers have to say about us!
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This may sound odd, but the audio track needs a bit of grit or background music, or it should clearly sound like an automated recording, so the caller knows that it’s a recording.
Below are small excerpts from on hold programs we’ve produced for other businesses for phone messages and hold mesages . Keep in mind, each program is custom produced. If you don’t see your industry listed, please call us – as we’d still love the opportunity to work with you. American Creative can be reached by phone at 888-226-7608, or via email by clicking here.
Music-on-Hold systems allow you to play recorded music and/or messages to callers while they are on hold. (Alternatively, the system supports a Tones on Hold feature.) Music On Hold Players are usually designed to provide a choice of outputs: 600 Ohms or 8 Ohms. The user may choose the output and volume level appropriate for their callers. The
Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
Create your script, choose your audio artist, your music and before you know it, your words are taken off the page and brought to life.
2 days after ordering my Grace Message Player, it came from Amazon in perfect condition (I got prime yo!). I plugged the power cord in, and plugged the male thingy into the Grace thingy, and bam, we have had on hold music ever since. After a few minutes of music, they have a male voice come on explaining that we care but we are busy...we have not forgotten you etc etc, and then some more music, and then a female voice saying basically the same thing. I guess I could load an mp3 with some sales stuff on it, but I kind of like the neutural message that they already had on the machine. I am sooo glad I got this thing. Highly recommended. If you don't like it or it does not work, I bet Amazon would take it back, too.
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* * Please note that your phone system must have on-hold message capabilities to play an on-hold message. Click here if you need to find a phone system.
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So modern technology, even with the most advanced VoIP business phone systems, has not improved the plight of the on hold song. If you are interested in learning more, check out Tom Scott's explanation at the Milton Keynes Museum, in their Connected Earth gallery.
Website: https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music
Our professional Message on Hold programs will connect with your customers, providing valuable information, answering frequently asked questions, building your brand, and reducing call abandonment. From a single on hold message for one location to a multi-location remote load enterprise installation, Holdcom brings three decades of experience to producing professional hold messages.
1.Most Hosted/Cloud PBX systems play the on-hold message from the beginning each time the call is placed on hold. 2. Because of the hold music starting at the beginning each and every time, if you have a 4-minute music on hold message created, the only folks who will hear minutes 2, 3 and 4 are those you leave on hold for that length of time
Version 3 NEC DSX systems have the ability to upload a .Wav file directly into the message-on-hold mailbox using the PC Administrator program.
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Whether you are using an analogue landline or a VoIP business phone service, your voice travels over a variety of circuits and networks — most of which serve to disrupt the original audio file.
Affordable, professional-quality on hold music and messaging service, streaming music, website audio production, and voicemail services are designed to keep your caller interested and on the line. Our team will make on hold messages for your business that will direct callers to what they need, and work as a sales representative. Inform your callers of your business hours, address, website URL, and more. By answering their basic questions through an on hold service, you can free up your staff for more detailed calls. A customer on hold represents a great opportunity to advertise services and products. If your system isn’t, you’re missing out on the one in five callers who make a purchase based on commercials heard on hold. About Us Shop Clients Careers Press Partners Audio Recording Studio Rental TV Recording Studio Rental Blog FAQs Terms & Conditions Privacy Policy Contact Sales Contact Support Schedule an Appointment Small Business Solutions Large Business Solutions Enterprise Marketing Free Website Analysis Free Social Media Analysis Free SEO Analysis Free PPC Analysis Twitter Pinterest Instagram Youtube Linkedin Soundcloud Vimeo Hello Select your address Account & Lists Returns & Orders Best Sellers Prime Customer Service New Releases Today's Deals Pharmacy Books Registry Fashion Kindle Books Toys & Games Gift Cards Amazon Home Automotive Computers Coupons Shopper Toolkit Home Improvement Video Games Smart Home Find a Gift Beauty & Personal Care Health & Household Amazon Basics Pet Supplies TV & Video Baby Handmade Sports & Fitness Disability Customer Support Music On Hold Messages Player Device | for PBX Phone Systems or Any... › Customer reviews
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Of course you’ll wait. You don’t have a choice. While you are waiting, take the opportunity to wrap your phone in strips of masking tape to give it the look of Eddie Van Halen’s famous “Frankenstrat” guitar.
3. HELP PROCESS CALLS FASTER ONCE THEY CONNECT. If you add preparatory information to your Message-On-Hold messages, you can actually improve the speed at which calls are processed and improve call handling time metrics.
For more information and to hear additional on hold messages examples by industries and markets click here Length Words Price 1 Minute 100 $99 2 Minute 200 $139 3 Minute 300 $179 4 Minute 400 $219 5 Minute 500 $259 6 Minute 600 $299 7 Minute 700 $339 8 Minute 800 $379 $50 for the first 75 words and $25 for every 75 words thereafter
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The way we approach musical genres today is much more fluid, from both the musician and the listener’s perspectives. Thanks to the age of MP3 players and streaming services, we can group music by other metrics than language and style or what’s popular in our specific region.
Website: https://music.apple.com/us/album/phone-on-hold-music-royalty-free/794572292
“Thank you for continuing to hold, your patience is appreciated. Please continue to hold and we will be with you as soon as possible. Alternatively, if you would rather leave a message and get us to call you back please press 0 at any time.”
Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
What sort of genre, tempo, or rhythm best exemplifies your brand? Lyrics or instrumental? Heavy bass or soft tones? Like ringback tones, this music is your caller’s introduction to your company. Make sure it’s on brand. A law firm probably doesn’t want the latest dance floor bass drop. A music agency, on the other hand, might want to feature some of their top artists and latest hits. Don’t take this to mean that traditionally serious industries can’t flex their personality—just acknowledge what’s appropriate in your domain.
Creating dynamic and captivating on hold programs has never been easier! Simply create your free account, and you will be taken to our newly updated order portal. In just 3-4 business days, we will deliver your custom Message On Hold in the audio file format you need, so you can easily implement it into your phone system for callers to enjoy. Create an Account Login Now
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"Can't believe we just produced our 50th On Hold Advantage [AyerPlay] on-hold promo. Thank you for 20 years of excellent service. CWC is a definite fan!" Services Message On Hold Phone Menu Prompts Narration Samples Voices Music Script Industry Contact Support About Us Our Team Employment Blog Store Search Google 6 Ways Professional on Hold Messages Help Improve Your Image Juli Durante message on hold, tips, branding 0 Comments
So what can we do to avoid inflicting further musical misery on our own customers while they’re patiently sitting on hold? We could just go back to playing a ringing sound, or an intermittent beep just to let people know they’re still connected, but that would be awfully dull. The best compromise is relatively simple electronic music that doesn't have too much going on as the ideal choice for hold music as it requires far less refined sound quality to get a decent rendition down a telephone connection.
The following list is my own personal “Top 10” list of songs which will not shorten your hold time, but may add a little levity to it:
"You know, we get people who ask us to put them back on hold." - Eric Smith / Binkelman Corporation (Hear a sample)
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Yet, it takes a certain kind of person to write comedy well, and for that, we’re here. Reach out to us, and we’ll prepare a comedic on hold message that will do more than resonate with your audience. It’ll make them laugh, and that’s what it’s all about. In the marketing realm, Storm's abilities to pinpoint a client’s needs and create a strategy for bringing them to success beyond imagination. He’s been the face and voice of numerous companies via nationally aired television commercials, websites, and corporate events, even emceeing corporate functions, and has been the face of a number of major brands, such as BMW, Honey Baked Ham, Frisch’s, Hellman Fine Men's Clothiers, ZuluTails and Pirates Cove Tropical Restaurants. He has also been behind the camera as the Director and Executive Producer for several television commercials. When placed at the helm of a brand, Storm has shown to have an almost tactical ability to ignite growth. In the late 90s, Storm was the Vice President of Entertainment and Marketing for Chills and Thrills, Inc. Soon after, he would be hired and moved to Cincinnati as the Entertainment and Marketing Director and Head DJ for The Yucatan Liquor Stands. Within a few years, Storm would become a partner for Yucatan, and he would stay in Cincinnati, where he’s still making a mark on the media and marketing world today.
