Some providers have it some don't. You would have to contact AT&T to see if they support it. Apr 14, 2009 4:53 PM User profile for user: Robni Rekk Robni Rekk Apr 14, 2009 5:04 PM in response to PsychedelicWonders In response to PsychedelicWonders
5.0 out of 5 stars Solved our royalty-free hold music problem It works perfectly as advertised and solved our royalty-free hold music problem. When it arrived, we installed it with our office telephone system and have never needed to worry about it again. It has such a wide selection that callers get different music every time they call - it does not noticeably repeat. We even got a few compliments from clients in the first month (who had apparently got tired of our old 45-second repeating loop). Terrible product, will not work at all I have purchased 2 of them hoping it was a glitch but neither work, in addition I called support, no help at all, said they would call back-never did.
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With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.
If you have a nice voice and more or less decent recording equipment, you can record your own on hold messages.
It depends on your business industry, type of callers and marketing plan. Assuming that you take a profit driven approach to using your telephone on hold messages as a marketing tool, you will want to consider changing at a minimum of twice per year, however its best to be more proactive and update more often like quarterly or even monthly. Callers love something new and refreshing (don’t we all!), particularly those that frequently call back and are placed on hold! Why not inform them them of special promotions, new products, or customer service info – there’s always something more that can be said! Make the most of your telephone’s on hold messaging infrastructure. It is an effective way to win, retain, and sell your callers on hold.
The most common codecs are G729 (compressed) and G711 (non-compressed). They are designed to compress human speech, and often cause a loss of audio fidelity — which is worse in some languages than others. On hold music that has been specifically designed for that purpose, to be used with VoIP systems and codecs, can sound great. But it is not easy to come by.
We can record your audio production in a number of different styles from funny characters
1) If you should require the necessary hardware, an experienced and reputable on-hold messaging provider should have a list of equipment options that you can choose from. They should be able to thoroughly explain the pros and cons of each, and guide you through or arrange for it to be professionally installed.
Professional Audio Messages to Complete your Phone System. We specialise in audio marketing for telephone systems, both VOIP and traditional. Whether you are looking for music on hold or on hold messages, perhaps call menu options and out of hours too; we can take care of every part of the process for you.
All plans are annual plans, paid monthly. Cancellation fee is half the remaining contract fee at time of cancellation.
11 On Hold Message Script Ideas. The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages or just to get ideas. Just replace [the words in brackets] with
Music On Hold has decades of experience in the voiceover industry offering professional recordings nationwide with a quick turn around including phone greetings, commercials, overhead music, and voice narration.
“We are very pleased with the service from Media Music Now. Fast, efficient and straight forward service with high quality telephone messages for us. Thank you so much!" Gareth Mitchell, Tree2mydoor Ltd
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
First impressions count! A telephone call may be the first experience your customer has with your business, so make a great impression with a professional and personalised on-hold marketing package.
If you would like a pause in your message where just background music (or blank airtime) plays, place (...) in your script where you want the pause.
UPDATE: I have had this unit for almost 2 years now. It is connected to a UPS battery backup. I has literally been running non-stop since I set it up over a year and a half ago.