"Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge
Website: https://www.onholdmessagingdirect.com/blog/phone-greeting-and-on-hold-message-script-templates/
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If you have a bit of a budget you can hire a voice over (VO artist) or hire a specialized on hold messages service company. Depending on what your requirements the price may range between $50 – $60 and several hundreds dollars. Sometimes, for a little extra cost, the VO artists can also provide background music.
Yes, a new On Hold Messaging program would surely make you the envy of the neighborhood, but before you start bragging about your on hold messaging prematurely, make sure you have a telephone system with a working Music On Hold (MOH) interface.. Don’t confuse a few multi-line phones with hold buttons for a telephone system.
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Customers are 86% more likely to do business with you if they like what they hear.
Whether you need multiple IVR menu options, out of hours messages or on hold messaging we have a telephone audio package to suit your requirements. Our telephone audio is as good as any contract-based competitor. We just demystify the process and provide an affordable pay as you go alternative.
Create an Outstanding Caller Experience Create a Professional Business Image Fully Equipped with Features and Functions 100% Call Credits No Contracts
Unfortunately, it gets worse. Due to general sloppiness when it comes to setting the volume level for music on hold, a form of distortion known as “clipping” can appear, and regularly does if you’re willing to believe personal anecdotal evidence. If you want to know about the science behind clipping, then Wikipedia will tell you everything you need to know, but for those of us who have things to get on with, we can get by just knowing that when something is played too loud down a phone line, the sound starts to distort and sound really horrible.
Here’s what happens to our two example tracks when we use some amplification to introduce clipping into the mix:
The best option would be to customize your on hold messages to include the expected hold time, mention ongoing promotions or upsell, and provide other helpful up-to-date information about your business, self-serve options, or anything else that may be relevant.
Website: https://docs.microsoft.com/en-us/MicrosoftTeams/here-s-what-you-get-with-phone-system
A dedicated Holdcom Script Consultant will write your script based on your input, and marketing and customer service materials. Or you can write your own.
When you begin to consider what callers on hold should hear while they wait, be sure to focus on your callers and their needs. Think about: Why are they calling? What would keep them interested and even inspired? Remember, on hold messages shouldn’t be a hard sell, but rather a soft sell or conversation with people who have reached out to you, and are in an excellent position to make buying decisions based on what they hear while on hold.
Our team seamlessly blends creative writing, voice, and musical genre to create customized recordings designed to inform, educate, and motivate your important captive on hold listeners.
However, if there is no other option but to place your customers on hold (perhaps during a busy season), you need to make the experience as pleasant as possible.
We offer authentic multilingual recordings with native talents from around the globe!