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One of the most valuable benefits of a Message On Hold program is its ability to help your customer service representatives. As a starting point for your Message On Hold, consider adding frequently asked questions to your on hold script. Ask your customer service reps what questions they hear again, and again, and again, they put those answers on hold. This way, you might answer questions before even talking to a customer.

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We invite you to listen to our Voice, Music and Program demos listed in the playlist below. Music demos are listed first, Program demos are listed next, and our Voice demos are listed towards the bottom. Please click on a demo to hear a short sample.
Since 1999, the Killerspots Agency has been known for its award-winning creative production styles, on-time deliveries, and customer experiences. We’re a contagiously creative, full-service digital marketing, production, and media agency. Our culture is a strategy at its core. .

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Need a new telephone on-hold message to reflect changes? How about an updated IVR/PBX Professionally recorded message/greeting for your telephone system?
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.

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State-of-the-art digital playback equipment. If your phone system doesn't require equipment, then we provide the appropriate sound file that can be loaded into your phone system . 3508 French Park Drive, Edmond, OK 73034 [email protected] 800.460.4653 VoIP News OnSIP News Announcements OnSIP and Easy On Hold Team Up For Custom On-Hold Messages
Gemini Sound CDMP-1500 19 Inch Professional / Home Anti Shock Audio Rackmount Single Disc Drive Mountable CD MP3 USB Media Music Player System Input with Remote

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- Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.

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You spend thousands on advertising to get them to call you. Now treat them right when they do!

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    We’re easy to work with! All of our writers and announcers are chosen for their professional work and their pride of getting the message right.

    No one calls customer support to chit chat. They call because they have a problem and are likely irritated enough to get on the phone and ask about it. Odds are they’re not alone, so there’s a bit of a wait before your team can answer. If you were answering support calls, what would you want your frustrated customer listening to in the moments before you pick up?
    It won’t make for good comedy writing at all, and you won’t produce a usable script.

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    Delighted with this Company - readily available to deal with any queries, efficient and prompt. Glad we made the change to them. Highly recommend.

    Start with a Warm Greeting. When customers get to your on-hold message, let them know who they have called and offer a very brief introduction to your business. Example: “ Thank you for calling ABC Plumbing, Tampa’s most trusted plumbers for over 20 years .”. Let the caller know what they should expect to happen next.
    This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. This item Grace Digital Message and Music on Hold USB Digital MP3 Player, Silver (GDI-USBM10) SanDisk 8GB Clip Jam MP3 Player, Black - microSD card slot and FM Radio - SDMX26-008G-G46K 32GB Mp3 Player with Bluetooth 5.0 - Portable Digital Lossless Music Player for Walking Running,Super Light Metal Shell Touch Buttons with TF Card Expansion Surfans F20 HiFi MP3 Player with Bluetooth, Lossless DSD High Resolution Digital Audio Music Player, High-Res Portable Audio Player with 32GB Memory Card, Support up to 256GB Image Audio SXP Message and Music On Hold Digital Player with Both USB and SD and 50+ MP3 Audio Files

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    This brings up the ever-present question of appropriate branding for your business. At a funeral home, Green says, you don't want an upbeat pop song, for obvious reasons. Mark Malekpour, who works at Beatsuite, a music library which sells a variety of songs specifically for hold systems, says that companies too often want popular music. "For an insurance company, you don't want something from Queen or U2," he said. "When you're choosing music for an insurance company, it shouldn't feel happy or feel good or lighthearted, because insurance is something you have to have, and you want to think, 'These guys get what insurance is all about.' " (Beatsuite's bestselling hold song is called "Inspiring Innovation," which is tagged as: "Success, achievement, and trustworthy.")

    My company is based in Stockport. The team at Birmingham Telecommunications remotely accessed my disabled telephone system. Shaun and Lee efficiently and quickly fixed the problem, enabling us to function again.Their efforts deserve high praise. I would not hesitate to recommend this company.
    A phone system with a Music On-Hold input connection. Have multi-line phones, a hosted PBX or VOIP phone system? Contact us and we'll get you set up!

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    Sure, if you have a piece of music that you have licensed elsewhere we will be happy to use that instead. Get Started Your Script Listen to Our Voice Overs Listen to Our Music Choices Order online or get a quote Are you a Telephony company looking to sell audio services to your clients? See how we can help

    Thank you for calling {COMPANY NAME}. Please be sure to have your {account number/product ID/serial number/etc} ready for when a Customer Service Representative returns to the line.
    Fast, efficient, competitive, friendly. Getting great service from Birmingham Telecom and will be continuing to use them for our phone needs. Thanks Brian and team

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The more frequently your callers hear that (or any prompt), the less they believe you.

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“On hold messaging from Media Music Now is affordable. There are no ongoing payments, no contracts and no annual PRS fees. Professional on hold marketing has never been so easy.”

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A fantastic service provided, prompt communication and a great end result. Daniel makes it extremely easy to make changes and goes out of his way to provide outstanding customer service. Would definitely recommend this company. 10 months ago

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And the best part is that you don’t need to write your on hold message script to be so formal. The point of an on hold message is to keep them on the line, not to bore them to death! So, you might as well try to have some fun with it and make your customers laugh while they wait.

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