Great company and products with staff who are knowledgeable and always willing to help.Would definitely recommend.
Here’s what happens to our two example tracks when we use some amplification to introduce clipping into the mix:
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“Providing information on hold results in a 40% increase in retention of callers on hold... a 15% increase in inquiries... and a 12% direct increase for products and services mentioned on hold.” – US West Communications Study
The Perceived wait time could frustrate a caller if he feels the time on hold is excessive. Even if he is on hold for a few minutes – it may seem longer.
“I received my recording the next day, and was extremely impressed by the quality, not to mention the price." Madeleine Levy, theholidaymatchmaker
Visit our production page to find examples of music, voiceovers and scripts. You can order your own bespoke messages, ask us to create it for you or contact us for a collaborative effort!
Do you need benefits and eligibility information faxed or emailed? Just call this number to access our automated Voice Portal. Dental offices can receive patient information via fax or email. Members may receive eligibility, benefits, and claims information via email, as well as lists of participating dentists in their area. Please make sure we have your current fax and email information before submitting your request. To verify, visit our website at w w w dot delta dental n j dot com. Log in to Benefits Connection. Click “Profile” under “Other Tools.”
Phone Greetings. Does your business greet callers professionally? Make sure your Auto Attendant, IVR, or voicemail presents a positive message. MusicOnHold.com has fast turnaround and reasonable rates on recordings that greet callers, provide acd/queue greetings, give directions, take a message, and more.
Tell them why you’re different from the competition and why they should trust you while helping them learn more about your particular business sector.
Message On Hold is the most effective marketing tool for promoting your business to prospects, while providing customer service information to your customer base. Variously labeled as telephone on hold messaging, phone hold music, marketing message, telephone on hold message, on hold communication, on hold marketing, or another 50 variations, the programming you play to callers on hold is an essential communication tool. Think about it: who is more captive than a caller on hold?
Add your custom messaging or favorite music with the flick of a finger. Drag any MP3 file onto the USB drive and you are ready to go.
We have a guide that may be helpful when it comes to the task of writing your script.
“Great service on offer from Media Music Now, quick, efficient and simple to use. Quality of audio for an inbound call centre excellent! Will be using again." Chris Hall, GAP Ltd
When choosing files to upload, be aware that you are responsible for following copyright regulations and the Intermedia Acceptable Use Policy.
monitor what kind of message we are sending to our callers and the outside world. Some basic rules of telephone etiquette are. . . Speak directly into the mouthpiece of the phone or a headset while talking DO NOT eat or chew gum while talking on the telephone DO NOT cover the phone with your hand or put it against your chest to avoid the
It makes sense to keep these callers informed while they wait with Custom On Hold Messages… informative messages, mixed with music.
source: I have a android with version 2.3.6 is it possible or is there a app to play music to the calling person when you place a call on hold? francos Level 1 (Contributor) lissa.meeker Level 1 (Contributor) "But you can not just play music if your on the phone...."