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In the first instance, we work closely with you to better understand the process you expect your staff to follow and can offer guidance on best practice and identify any obvious issues before we even begin. Once we start analysing your calls, we will simply listen to real customer and prospect calls and measure both the ‘process’ and ‘experience’ aspects. You can then expect to receive detailed, monthly reporting that allows you to quickly understand your current performance and identify where you need to be and how to get there, so you’ll be one step closer to achieving your business goals.

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-8 to 15% of a company’s customer base is lost each year, 68% is due to indifferent or negative phone treatment.
Messages On Hold, have provided us with a fantastic messages & advertising on Hold Music for our office's New Phone System, and having it in operations for the past 2 Business Days it has already provided some awesome reviews from our Business clients. .

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Picking the appropriate hold music is crucial. After all, there’s a reason elevator music is a running joke. We know that waiting is annoying and that music influences mood. Don’t just queue up some Mozart and call it a day; do strategize your musical picks.
These voice talents bring a wide variety of sounds, styles, and character voices to your production. And we’re delighted to work very closely with them.

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From young, professional US – Neutral voices to Australian, Spanish, and UK voices.

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-41% of American consumers have initiated a purchase over the phone in the last year.

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With over 1,000 pre-licensed music tracks, in many genres, you’re sure to find the perfect background music for your messages.

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    For those of you who are familiar with the veritable purgatory that is being “on hold,” I don’t have to tell you that you have just been thrust into a parallel universe where time slows down, and both your patience and sanity cannot survive.

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    Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.

    "Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge
    Totally professional in their approach from initial contact to installation. They were not interested in selling us a system but more providing the right product and service for our needs. The support is excellent on the rare occasions there is an issue. Highly recommend.

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    "It's been this ridiculously great viral feature," said Walker. "The feedback I get from people is like, they'll sometimes even show up late to make the other guy listen to the hold music."

    How to Create a Hilarious on Hold Message Script That Your Callers Will LoveHomeBusinessOn Hold MessagingHow to Create a Hilarious on Hold Message Script That Your Callers Will Love
    “Ever since we added the On Hold messaging System, we receive more patients than ever asking about our new procedures. The service has paid for itself over and over again.”

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    2) An experienced and reputable on-hold messaging provider uses a royalty-free music, or they should offer licensing as part of the price.

    Sample 4 – “We appreciate your patience while we are assisting other customers. Kitchens Plus has the largest selection of granite countertops in the state. Our design professionals will assist you in selecting the granite that is right for you, then they will walk you through every step of the design and installation process. Thank you for holding.”
    To take advantage of our 3 for 2 offer, remember to say ‘Monkey, Monkey’ at the start of your call.

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Organising your Customised Message On Hold is as easy as contacting us. Each business is unique and your advertising on hold message reflects this. You will need to answer a few questions about your business and from that we can create a draft for your review. Changes are made as necessary until we have final approval taking your script to the next stage.

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Aren’t these on hold messages a lot better than being left in silence or just listening to the radio? Rather than being frustrated about waiting you’re being told exactly what you need to know. This saves both the caller and the business time all while increasing the likelihood of a successful deal.

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A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.

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3.) En estos momentos todos nuestros empleados están ocupados. Le transferiremos lo antes posible. ¿Ha visitado nuestra página web www.johndoe.de? Ahí encontrará un resumen de nuestros productos y servicios. Su llamada es de suma importancia para nosotros y por eso nos dedicamos a dar tiempo a nuestros clientes. Lo sentimos, todas las líneas siguen ocupadas y por eso le rogamos que tenga un poco de paciencia.

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