There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
Different types of music elicit different reactions in the human brain. Make sure you pick the right one for your business.
.
Since your information will be on a recorded loop, it is good practice to include music in between loops to break up the information for the consumer.
Create an Outstanding Caller Experience Create a Professional Business Image Fully Equipped with Features and Functions 100% Call Credits No Contracts
Media Sound is an Australian based Audio Production company specialising in the recording of Voice Artists and composing of Production Music. Our Voice Overs and Voiceover productions can be heard on Radio and Television Stations, Telephone Music On Hold Systems, Website Audio and Corporate Videos in Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth, Hobart, Darwin, and all over Australia and the world. We are extremely passionate about Audio Productions and our Production Studios together with our Audio Engineers make us the market leaders. Oursister company Media Messages supplys messages on hold for your telephone on hold advertising! Services Message On Hold Pay As You Go Bundles Telephone Voice Prompts Commercial Recording Bilingual Voice Over Client Login 1-888-886-6247 About Us Introduction Our Team Our Voice Talent Our Studio Our Partners Help FAQ Help Toggle navigation Home About Us Introduction Our Team Our Voice Talent Our Studio Our Partners Services Message On Hold Pay As You Go Bundles VOIP Phone Prompts Commercial Recording Localization & Translation Help FAQ Help Blog Contact
Website: https://www.goonhold.com/music-on-hold-frequently-asked-questions-faq/cell-phone-music-on-hold/
This brings up the ever-present question of appropriate branding for your business. At a funeral home, Green says, you don't want an upbeat pop song, for obvious reasons. Mark Malekpour, who works at Beatsuite, a music library which sells a variety of songs specifically for hold systems, says that companies too often want popular music. "For an insurance company, you don't want something from Queen or U2," he said. "When you're choosing music for an insurance company, it shouldn't feel happy or feel good or lighthearted, because insurance is something you have to have, and you want to think, 'These guys get what insurance is all about.' " (Beatsuite's bestselling hold song is called "Inspiring Innovation," which is tagged as: "Success, achievement, and trustworthy.")
Website: https://www.spectrio.com/on-hold-messaging/this-is-what-an-on-hold-messaging-system-can-do-for-your-business/
Website: https://www.snaprecordings.com/blog/message-on-hold-benefits-for-business-phone-systems
"You know, we get people who ask us to put them back on hold." - Eric Smith / Binkelman Corporation (Hear a sample)
Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
Ideal for business PBX voicemail messages and after-hours Voice 2 Email service. Record custom messages to cover public holidays and temporary office closures.
Website: https://www.onholdinc.com/mohblog/faqs-for-adding-custom-on-hold-music-to-voip-phones/
If you have a nice voice and more or less decent recording equipment, you can record your own on hold messages.
How much did you spend on your visual marketing last year: website, brochures, newspaper/magazine advertisements, posters, leaflets? Hundreds? Thousands? We all know how important it is to make our businesses look good but what about making it sound good? When did you last consider what your on hold messaging says about your business?
There are a number of things you can include in your on hold message that will inform your callers, keep them on hold for longer, build your business image and reflect your business brand: New products and Services Promotions and Seasonal Offers Information and Services your caller may not know about Industry Tips and News Achievements, recommendations and industry accreditations Important information – business location and opening times, website and email addresses Date-specific events Get 'on the air' - click here to get in touch
More than 100 professional voice over artists available to record your messages including bilingual options.