From young, professional US – Neutral voices to Australian, Spanish, and UK voices.
For message on hold production, continue reading. For on hold message digital announcers, click here.
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However, not all businesses who field customer service calls are entirely unsympathetic to your plight. Some choose to make your wait as pleasant as possible by poking fun at the situation.
On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
Hold messages scripts are very powerful for you to keep your callers interested and reduce the tendency of drop calls. Here are some additional samples of hold messages scripts you can use for your business:
With our in-store business music and messaging services, we help brands create the perfect vibe. Whether you’re a retail store, restaurant, salon, spa or hotel, whatever the business, our custom business music service solutions will set the mood, create the perfect atmosphere, enhance the brand experience, influence buying decisions and convert shoppers into buyers. Auto Attendant Recordings
With our in-store business music and messaging services, we help brands create the perfect vibe. Whether you’re a retail store, restaurant, salon, spa or hotel, whatever the business, our custom business music service solutions will set the mood, create the perfect atmosphere, enhance the brand experience, influence buying decisions and convert shoppers into buyers. Auto Attendant Recordings
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Experienced male and female voice talent will take the words off the page and deliver your message with sincerity and appeal, from corporate to casual. Music is carefully selected to reflect your business style.
MVP includes free player & message updates 12 mo service plan required* Video Production Services
1. TO IMPROVE HOW LONG CALLERS ARE WILLING TO STAY ON HOLD. Statistics from a CNN survey cited by Chron.com state that “70 percent of callers who are placed on hold with just silence hang up within 60 seconds; of them, 35 percent won’t call back.”
We were amazed at how easy the process was! Took our phone system from ordinary to professional straight away.
Thank you for calling your company. We provide a comprehensive customer support service which can be contacted at this time by redialing 0845 1234 567
To take advantage of our 3 for 2 offer, remember to say ‘Monkey, Monkey’ at the start of your call.
Of those businesses that responded, 85% would recommend on hold messaging and believe it's a useful marketing tool that adds value to the business. They rated on hold marketing as effective as Internet, TV/Radio, Direct Mail, and Print marketing.
Our integrated custom scriptwriter makes creating and getting professionally voiced messages easy and affordable. Choose from a wide variety of customizable script templates, or write your own script from scratch. When you're finished, just submit your script and it will be read by a professional voice actor of your choice.
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.