Website: https://blog.accentonit.com/how-to-professional-on-hold-recording-business-phone-system
Start with a Warm Greeting. When customers get to your on-hold message, let them know who they have called and offer a very brief introduction to your business. Example: “ Thank you for calling ABC Plumbing, Tampa’s most trusted plumbers for over 20 years .”. Let the caller know what they should expect to happen next.
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On Hold Message - What's Yours Saying: http://www.thephonevoice.com to get your recorded phone messages!
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However, not all businesses who field customer service calls are entirely unsympathetic to your plight. Some choose to make your wait as pleasant as possible by poking fun at the situation.
Before you start, check with your IT support team or phone system vendor to see if there are any special requirements you need to be aware of. Things like: How long can the recording be? What type of audio file does it need to be? Is there a maximum file size?
The effectiveness of the first three above-mentioned elements are often neutralized by a poor understanding of the broadcast carrier of the On Hold message and how it affects the recording process. For more information on this topic, click here.
Top music on hold (MOH) systems are designed with simple integration in mind. Today's MOH message unit or software package is available with more marketing options and customer pleasing features than ever available before. MOH systems can utilize media to fill silent phone wait time with customized music, specific business information, and marketing advertisements. Table of Contents About Messaging Systems On Hold Messaging Average Costs On Hold Messaging Sample Costs Video: The 5 Benefits of On Hold Messaging for your Business! Free On Hold Messaging Quotes About Messaging Systems
Website: https://www.onsip.com/voip-resources/voip-fundamentals/the-complete-guide-to-the-best-hold-music-for-your-business
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
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Have you really taken the time to think about what your customers are listening to On Hold, and how it’ll affect your business? Messages On Hold will help you Sound Better and Sell More.
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It’s about engaging your caller and giving them options with your messages. This requires upkeep, and an eye on average hold time (AHT) so you know how much to prerecord for your callers. If you’re not sure where to start, go to your coworkers for some ideas – it’s there you’ll get your script going.