Let’s drop some jargon: Caller retention. Customer satisfaction. Reducing churn. If you care about any of these, hold music should matter to you. Music affects mood. It can even have an effect on purchasing and decision-making behavior. Skip the sponsored Instagram posts of avocado toast; hold music is a bonafide influencer!
Your experienced Holdcom Script Consultant will review your website and other marketing materials to create an effective audio marketing message.
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Have you ever judged a company based on how poor their phone messages were? We have. Avoid giving your existing or potential customers negative arguments about the quality of your service or brand image.
Sample 5 — "Thanks for holding. Dazzle your clients with delicious cookies featuring your company's logo! Orders are available for batches as small as 200 cookies! Someone will be with you shortly."
Often, it’s a good idea to precede the message with a bright alert sound effect to grab snoozing customer attention:
This is perhaps the most encouraging song in the list. Hold on, your Customer Service Representative is coming. Probably.
Here you’ll find a collection of commonly used oh hold message scripts along with the audio examples:
4) An experienced and reputable on-hold messaging provider should also provide you with different music styles that will fit the image of your brand.
- Audio file names should contain only upper and lower case letters, numbers, underscores, and a single dot ‘.’ symbol only.
So, you’ve called in to a customer service line looking for help regarding a product or service you’ve purchased. Your hope is that your questions will be answered and your issues resolved quickly, and by a person who is capable and amiable.
We make casting and recording a fun and creative collaboration, producing captivating performances remotely or on location for all types of voice-over projects. Company About Us Blog Careers Contact Us Jobs Partner With Us Sign-Up Write For Us Categories Genres Mediums Locations Post-Production Styles Subtitling Services Voice Types Top Searches Find Voice Actors Narrators Voices Voice Talents Follow us on Twitter Follow us on Instagram Follow us on LinkedIn Like us on Facebook Subscribe to our YouTube Voquent ® is a registered trademark of Voquent Ltd, a company registered in England and Wales (11041329). Copyright © 2021 | Website Terms & Conditions | Privacy Policy & Cookies | All rights reserved
For the Wagon Yard, we developed a 2-minute recording using a combination of story telling and informative narrative with music and sound effects. Be sure to listen long enough to hear the child’s voice! http://prosoundusa.com/wp-content/blogs.dir/27/files/05-18-11-Big-Surf-Waterpark-Experienced-Shark1.mp3
2. YOU HAVE A CAPTIVE AUDIENCE. The time that your callers spend on hold is time when they are a captive audience. Providing messaging when callers are on hold helps occupy and entertain them to some degree; and most importantly, your business can make the most of that captive customer time.
Informational message on hold sections make user of wait time by providing the caller with product, service or support information. This is a good opportunity to cross sell items to the caller that they may be interested in, provide detailed location descriptions and general business background information.
On hold systems support physical media via unit equipment and connection with an analog telephone line and virtual media via a USB flash drive, network access, or a remote Ethernet connection. Online, on-hold system services make accessing and downloading MP3 music and message files easy.
Our standard recordings start from $39 each and suit most SME business requirements. For more information please call 1300 00 1300 or CLICK HERE to make an online enquiry.