If your on hold content, well, sucks, callers are going to call you out on it. Twitter Feedback is hardly new, but there are certainly a lot of people tweeting with the hashtag #onhold who will tell you a thing or two about what they like, and what they don't, while they're waiting to hear from a company. Maybe you'll be surprised to see just how grim it can be... check out this sampling of tweets to see the good, the bad, and the UGLY.
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On Hold Message 4 – Is there anything the caller should know about? This may be current news in your industry or seasonal promotion.
Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.
Use your customer’s captive time on-hold wisely to share background, insight and information about your business. Answer typical questions they might ask, prepare them to be served expeditiously or build loyalty through goodwill promotions or offers.
Our experiences over the years with OnHold Studio and in particular with Tom Harrison have been exceptional. Tom has provided timely communication and assisted us as a business in finding the right set up to meet our growing needs. In addition, Alexia has been fantastic, I can highly recommend their services for those that require it for their business. I really cannot recommend Onhold Studio enough. Brilliant service over the years and better still, very consistent. With best wishes, Glenn.
A comedic on hold message script isn’t just some novelty you can invest in because you feel like it. It’s a way to distinguish your company and establish your brand, and it can help make your customers more eager to do business with you. It’s icing on the cake of your company; without it, it’s not really a cake at all.
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With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.
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That said, despite having the tools to get it done, you may still be wondering how to actually sit down and create on hold messages. At its essence, your script is the business’s framework and what sets the stage for how callers interact with you. The only other 2 alternatives are your front door (if you have one) and your website.
Website: https://www.opisit.com/wp-content/uploads/2019/03/How-to-use-your-new-phone-solution_v0.8.pdf
The following list is my own personal “Top 10” list of songs which will not shorten your hold time, but may add a little levity to it:
However, not all businesses who field customer service calls are entirely unsympathetic to your plight. Some choose to make your wait as pleasant as possible by poking fun at the situation.
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Whether you have a group of 2 players or 2,000, our elegant user interface makes it simple and easy to manage productions & scheduling on groups of devices that you define.
Your experienced Holdcom Script Consultant will review your website and other marketing materials to create an effective audio marketing message.