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3. Don’t repeat the same message over and over again, create a sequence that provides relevant messages during the duration of the hold.
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“Thank you for calling Media Music Now, one of our advisers will be with you shortly”
There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
Every second counts so use your time wisely. Your on hold messages are an asset to your company and can help your business grow. For all other enquiries – Press 4, or hold and you will be connected to an operator. Please call back at these times or press 3 to leave your message and we’ll get back to you. For Billing Enquiries – Press 1 For New Customers – Press 2 For Customer Service – Press 3 If you would like register a new service cal – Press 1 If you are expecting an engineer today and would like an estimated arrival time – Press 2 To cancel or re-arrange an engineers visit – Press 3 For Emergencies and all other enquiries – Press 4 _________________ Script 4 Alternativily please submit your query through www.YourCompany.com forward slash support for further assistance.
It's a place most of us have been before: Knowing that you have no option if you wish to get the help you need, you reply, “Sure, I’ll hold,” and politely wait. If you have never been through what comes next before, you are lucky. If I am being completely honest, I am slightly envious.
"As a long-time client of BusinessVoice, we love the laughs they have provided to our customers over the years through their creative On Hold [Marketing] scripts." - Rebecca Conrad / Binkelman Corporation (Hear a sample)
Show allBlogInsuranceIVRRetail & ManufacturingRestaurantsSports & RecreationNon ProfitsMedicalConstructionFinance & LegalAutoFemaleMaleHotelAudio Samples All Packages include our full-service production suite. Professional Voice Talent Options Experienced Writing Team Dedicated Account Manager 24 Hour Turn Around On New Productions No Long Term Contracts engaging experience for your customers. Call or email us today to learn more about the benefits of on-hold marketing and messages [email protected] 530-401-1669
To learn more about messaging on hold visit our website page here or call one of our team on 0121 716 8888. We’re also available by email at [email protected]
"Nice delivery of the humor! [It] would keep an on-hold caller waiting to hear what comes next." - Ricky Roo / On Hold Messaging Association's MARCE Awards Judge
10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
No recurring charges, no hidden fees. Enter your script, select one of our professional voice talents and get started for one low price.
We'll email you twice a month with our actionable tips, and industry trends fueling business growth, so feel free to sign up. On hold message or music that loops or has other options.
2.) Un moment s’il vous plait, nous serons là pour vous rapidement. Avez-vous visité notre site www.johndoe.com ? Vous pouvez trouver des informations intéressantes sur notre société. Vous pouvez aussi nous envoyer un email sur [email protected]. Un moment s’il vous plait. Nous vous prendrons en ligne dans quelques instants.
"This whole 'Humor On Hold™' thing is pretty freaking stellar." - Rachel McGrath / On Hold Messaging Association's MARCE Awards Judge
Don’t forget our website is a hub of information too, and features all of our leisure activities, restaurants, bars and great shopping – all under one roof!
But, if you stay on brand, people will feel safe and understood. They’ll feel confident that they know what the company is all about, and that will make them easier to work with.