All the staff at Birmingham telecom are very helpful and always patient with us when we ask 100 questions a day! We generally work with Dan who is efficient and knowledgeable. Thanks to you all!
We don’t want that happening to our callers. Adding a little background music or making sure the audio file sounds like a recording will help prevent this.
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Version 3 NEC DSX systems have the ability to upload a .Wav file directly into the message-on-hold mailbox using the PC Administrator program.
10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
The most common codecs are G729 (compressed) and G711 (non-compressed). They are designed to compress human speech, and often cause a loss of audio fidelity — which is worse in some languages than others. On hold music that has been specifically designed for that purpose, to be used with VoIP systems and codecs, can sound great. But it is not easy to come by.
So while this loss of quality is fine for regular conversations where it's just people speaking, if you're planning on piping music down the telephone line, you need to remember that the audio quality will, at best, be around 24 times worse than what you'd hear on a CD.
Website: https://www.phone.com/5-tips-using-hold-music-entertain-waiting-callers/
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Great support from dan and the technical team at Birmingham telecom - solved my internet problem quickly and efficiently. Great job. I would recommend this company for all your IT and telecomms requirements
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For the Wagon Yard, we developed a 2-minute recording using a combination of story telling and informative narrative with music and sound effects. Be sure to listen long enough to hear the child’s voice! http://prosoundusa.com/wp-content/blogs.dir/27/files/05-18-11-Big-Surf-Waterpark-Experienced-Shark1.mp3
DO: Listen to your music on hold right through once you’ve put it live to check the quality
We offer message on hold units for companies of any size. Click below for more information on our message on hold hardware. USB On Hold Message Player iProMOH-SU iProMOH-One USB 1200 On Hold Player USB 1200-M On Hold Player Hybrid 7600 On Hold Player HiFi 3100 On Hold Player Sonorous On Hold Player Messager MP3 Player Messager USB Messager USBi Messager USB Night Answer iLink LR MOH Player with Local Record Hybrid 7600 On Hold Player Hybrid 7500 On Hold Player RNT 2700 On Hold Player TELink 700an Hybrid 7600 On Hold Player Hybrid 7100 On Hold Player iProMOH-v4 with iMCM iLink LCD MOH Player iLink LR MOH Player
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.
This is a script that your customers will hear when they waiting to talk to an actual person. It’s what place when someone is on hold, and it costs almost nothing to write one up and record.
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