Our experienced team will offer you the unbiased and impartial evaluation that your company needs to make informed business decisions in regard to handling sales opportunities via telephone calls.
It doesn't matter how great your customer experience in store or with an employee is, if you neglect the on hold experience, you're neglecting the customer. Not sold? Check out Number 5, below:
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Do you care about the experience customers have in your store or facility? Are you concerned about the way your representatives communicate with your client base? Do you care about the experience callers have while they're waiting to speak to those representatives?
Welcome to Business 1300 where our mission is to make your business even more outstanding. Please hold the line and one of our representatives will be with you shortly.
You have a captive audience on hold. On-Hold messages—while they wait even for a few moments— are very important for any business. Especially if you have a customer service line or you conduct any kind of business over the phone, then you need a message on-hold production provided by our division OnHoldAudio.net.
THE Complete On Hold Marketing Guide is an expert approach to creating and implementing a successful OHM program. Capitalize on the time your customers spend on hold. Engage your callers with valuable content that moves them to action. Strengthen your brand identity. Home Easy Setup Samples Phone Skills Secret Caller Compatibility Prices About us Blog Contact us
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Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
OnSIP’s enhanced music on hold allows each user to select their own hold music, so each caller gets different tunes depending on who put them on hold or which menu they came in through. (You can even change your hold music for the holidays or for a special event!) You can also record a customized hold message to engage your callers while they’re waiting on the line. This presents a great opportunity to advertise additional features of your business or inform your audience of a special sale or promotion.
Your callers will learn more about your products and services whilst losing their perception of time
You might be thinking, “Great, thanks for the info, I’ll go pick something neutral, like classical, or upbeat, like pop.” Slow your roll—there’s a lot more to hold music than just genre.
Make sure to check your phone system for any file requirements. The most common file format accepted is WAV. If you need to convert an audio file, you can use services like G711 or Audacity. Read More: 5 Ways to Get Customers to Love Your IVR Menu. How to choose the best hold music for your business. For telephone hold music, simple is best.
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6. Full Waiting Queue Message. What the caller hears when the waiting queue is full. Sample Scripts: “We are currently experiencing high call volume. Please leave a message with your name and phone number and we will return your call as soon as possible.”
With over 1,000 pre-licensed music tracks, in many genres, you’re sure to find the perfect background music for your messages.
Evolved Sound delivers industry leading telephone on hold message and music on hold solutions that allow Australian businesses to best capitalise on valuable caller waiting time. When upgrading your business phone system here are some important considerations to take into account. PBX/PABX multi-line telephone systems. Single line phone systems. Voice over IP (VoIP) – internet protocol phone systems. Cloud based phone systems. Phone systems located throughout office sites locally, nationally or internationally.