Forming first impressions is an important part of building strong relationships with people. Many times, the first contact between a customer and your business is on the phone. It is estimated that 70% of business callers experience some type of hold time and that time spent on hold can be the first impression of your company. This can influence whether your caller chooses to do business with you.
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If message personalization is not an option, your still can use generic on hold messages that would work in most situations.
1.) Tutte le nostre linee sono occupate la momento – Si prega di avere pazienza. Saremo da voi in un momento – PAUSA – Avete già visitato il nostro sito web www.johndoe.com? Le vostre preoccupazioni sono importanti per noi, si prega di rimanere in linea, sarete connessi al più presto possibile – PAUSA – Un momento, prego, il prossimo membro del team disponibile sarà da voi tra breve.
Before we get into “Step-By-Step Guide to Custom On Hold Messages” it’s important to understand the value of having custom on hold messages for your brand. Business has always been done over the phone, and callers have always been put on hold, but as online shopping has surpassed brick and mortar traffic, over-the-phone sales have reached all time …
But, if you stay on brand, people will feel safe and understood. They’ll feel confident that they know what the company is all about, and that will make them easier to work with.
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Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
The more frequently your callers hear that (or any prompt), the less they believe you.
-When callers are presented with On Hold Messaging vs. silence or a radio commercial they will stay on hold longer, they are more likely to exhibit interest in the product advertised, they are more likely to retain information, and they are less agitated.
We don’t want that happening to our callers. Adding a little background music or making sure the audio file sounds like a recording will help prevent this.
Messages On Hold is a fantastic company, quick turn around time and very easy to deal with. Thank you!
Don’t allow their holding time to be a waste of time for them or for you as a business.
Lastly, real-time status updates are a useful way to keep track of your messaging system. With marketing automation, they can be sent to a manager for better decision making. Web-based management portals allow you to see account details as well as past and present on hold productions. This way, you can track the status of a particular customer’s production request, analytics and your on hold messages all in one place.