There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
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OUR SOLUTION: We bought a IBOOST 800 audio amplifier. With the volume turned all the way up on both devices, customers calling in on cell phones can now hear voice messages and music much clearer.
“Thank you for continuing to hold, your patience is appreciated. Please continue to hold and we will be with you as soon as possible. Alternatively, if you would rather leave a message and get us to call you back please press 0 at any time.”
Engage, attract and appeal to your callers while promoting your business and reinforcing your brand.
At times, a client’s messaging calls for a very specific voice, and we’ve had good success finding just the right voice for the job, even if it’s someone we’ve never worked with before.
- Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.
We've just received our recordings from Messages On Hold and couldn't be happier with the whole process! They were incredibly helpful with the scripting and really quick with their responses. It was great to be able to listen to the voice and on hold music options to pick the most suitable to our business. Southern Metropolitan Cemeteries NSW
Website: https://www.spectrio.com/on-hold-messaging/this-is-what-an-on-hold-messaging-system-can-do-for-your-business/
Your subscription is managed by your iTunes or Google Play account. If you prefer to use a different payment method or need to accommodate a larger team, please sign up on our website.
Simple activation To place callers on Hold simply press Flash then Hold, to go back simply return to caller and voice deactivate or press Flash. Hold Activation on any PBX telephone or many compatible 2-4 line phones . Simple to install 1 minute installation - just connect to one corded phone or to cordless base and all phones and extensions work.
With on-hold, it’s not just about upselling other services, although that is important. You can use the time a customer is on hold to educate them more about your business and about your industry.
Oftentimes, having examples can help sprout ideas and fuel a good brainstorming session.
source: What is a free app to install on android phones to play music for caller to hear while waiting for call to be answered?
Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.