How to make sure the callers do not hang up and keep waiting for the next available client rep? You ask them!
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- Audio file names should contain only upper and lower case letters, numbers, underscores, and a single dot ‘.’ symbol only.
Whether you use the best hold music in the world or a simple repeating jingle, hold music is worth using for one reason. Customer retention. USA Business Telephone Today held a study of 30,000 callers.They placed each on hold for one minute, but split the callers into three groups and used different hold techniques on each before measuring the results.
Most typical on hold scripts include: “Thank you for your patience” and “Your call is important to us”.
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"Very helpful and easy to deal with. My request was dealt with promptly and efficiently" Home Demos Services Commercials Audiobooks On-hold Messages Voice Narration Male Voice Actor Voice-over Services Clients Testimonials Blog About Bio FAQs Affiliates Contact Us On-Hold Messages 90% of callers placed on-hold, listening to SILENCE, hang up within 40 seconds; and 30% never call back.
That’s a big piece of a trillion dollar pie! The good news is, you don’t have to let all these callers off the hook. Studies show that with creative, professional sounding on hold messages your business will retain customers holding on the line (in fact callers will wait up to 3 times longer than silence or music), but you can also generate revenue by marketing additional products and services.
The Business Audio System features a high quality metal enclosure and electronics for the demanding business environment.
Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
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It won’t make for good comedy writing at all, and you won’t produce a usable script.
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A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
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