When you plug in your PawsTime Message On-Hold system, you’re plugging your client-owners into the freshest and most engaging veterinary health and behavior topics and information.
11 On Hold Message Script Ideas. The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages or just to get ideas. Just replace [the words in brackets] with
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They didn't have the headset I ordered in stock (despite saying it was available) - They contacted me, apologised profusely and gave me an upgrade for the same price! I wish all companies behaved the same and gave as good customer service. Happy customer and will return! A+
There aren’t many things people hate more than being put on hold when they call your company. They expect to talk to a person and to be treated like one, and instead, they’re ignored and have to spend time waiting for someone to answer. It’s annoying, and it can cost you business. Yet, there are simple ways to keep people on the line if they’re on hold, and the best one is to write an on hold message script.
Let’s drop some jargon: Caller retention. Customer satisfaction. Reducing churn. If you care about any of these, hold music should matter to you. Music affects mood. It can even have an effect on purchasing and decision-making behavior. Skip the sponsored Instagram posts of avocado toast; hold music is a bonafide influencer!
Depending on how large your business is, you may want more than one on hold messaging option. If you have several departments to take care of, you should consider the customizable extensions feature available through most systems. This feature allows you to craft specific messages for various phone extensions throughout your organization. If you need to provide different information to different callers, this is the best way to do it.
Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
Oftentimes, having examples can help sprout ideas and fuel a good brainstorming session.
If you like to upgrade or change the music that comes with the Grace Music On-Hold Player use the included Grace Music Master Recording Software for Windows PC's and create your own personal music mix. The Grace Music Master software even allows you to record your own personal messages and effortlessly fade in/out the messages into your mix. Once completed and saved on your computer, drag and drop the desired recordings to the USB drive then insert the drive into the Grace Music On-Hold player and the music automatically starts playing.
(Santa is popular at Christmas), to conversational, corporate, high energy, emotional or casual. Contact Us
Yes. Depending upon your phone system and its capabilities, the majority of our clients have the ability to play specific messages at specific locations.
Our team is putting their hearts and minds into offering patients more options today, while discovering and innovating for tomorrow.
You also need to factor in your average wait time. If you know your callers will be listening for a while, choose something other than rock or alternative, which creates the perception of longer wait times.
advantage of this wait time by letting your customers know about YOUR business. Don't let silence or chimes leave a negative impression That's right, once you have purchased, the on hold message programme it's yours to use at one site,
A dedicated Holdcom Script Consultant will write your script based on your input, and marketing and customer service materials. Or you can write your own.
Check out our on hold players as we are offering great deals when purchasing the on hold player and message as a package. As a business you aim to keep your clients on hold as short a time as possible, sometimes this can't be avoided. You want to take
With over 1,000 pre-licensed music tracks, in many genres, you’re sure to find the perfect background music for your messages.