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The best option would be to customize your on hold messages to include the expected hold time, mention ongoing promotions or upsell, and provide other helpful up-to-date information about your business, self-serve options, or anything else that may be relevant.
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This plays immediately after the initial greeting message. If all agents continue to remain busy, the caller will continue to hear the On Hold Music, which can be either music or a message. Click Create Call Queue or click Edit (pencil icon) to the right of the queue you wish to select. Select Change under Hold Music. Enter the Name and the Phone Number or Extension you wish to record your initial greeting on. Click Call Now and follow the instructions.
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
On-hold messages let your customers know you haven't forgotten about them, and they are also a great advertising tool. While your customers are on hold you can tell them why your company is the best, or tell them about new product offerings. You pay only once for production, then the air time is free!
Calls overflow to the voicemail box if they can’t be answered during business hours. This may be during unusually busy periods or if there is no one to take the call.
Whether your audience speaks one language or twenty, it’s essential to communicate your message effectively. Not only can we provide professional translation services by native language speakers with fast turn-around at an affordable price, but we can create multilingual audio productions by authentic voice talents in languages spoken all over the world.
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We strongly recommend that you write short, independent messages, with a musical interludes. The volume of the music should be turned down during narrative messages.
Over 16% of callers make purchasing decisions based on the messages they hear while on-hold, even if the messages aren’t about your company.
Changes can be made quickly and easily. Your Client Relations representative will work with your Script Consultant to create scripts that reflect your changing needs and situations.
While we are technically unable to put hold music directly onto a cell phone, there IS a way to have this feature and many other functions of an expensive phone system, using a cloud-based phone setup and a simple application on your smartphone. Whether you work on your cell phone exclusively, or you need an office phone (or phones) in addition
wav OR License it now and What will this cost? Buying individual credits £0.00 OR Buying credit packs Please login or sign up to see your credit balance Handy Links: My Account Buy Credits My Music My Sound Effects My Lists Help & Support
Yes. You can easily set up message changes to coincide with your marketing calendar, holidays or special events.
If you are running a VoIP (Voice over IP) phone system, we can also provide VoIP messages on hold, whereby we only supply the digital content excluding the equipment. If your organisation is only using a single telephone line and not a PBX / PABX multi line phone system, you can still enable your telephone for on hold by connecting to one of
These digital systems come with different loading options including remote load, CD load, USB load and Internet Download. Typically we work with your telephone system contact to determine which digital player fits your needs and telephone configuration the best.