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(If you can't hear any difference between these two samples, then there's a good chance your speakers are reducing CD quality music to phone quality for you!)

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Sure, if you have a piece of music that you have licensed elsewhere we will be happy to use that instead. Get Started Your Script Listen to Our Voice Overs Listen to Our Music Choices Order online or get a quote Are you a Telephony company looking to sell audio services to your clients? See how we can help
If you still can’t find the right hold music or are lost among all the possibilities, you can create your own radio station that streams any music you’d like to your callers or upload your own MP3 files. .

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Where this creates an extra snag with music on hold is that the loudest part of a song doesn’t typically come in until the final chorus or reprise. This means that if you just listen to the first 10 seconds to check that your new hold music is working, then chances are you’ll be blissfully unaware that three minutes into holding (just as customers are beginning to feel irritated anyway), you start playing a sound like fingernails on a blackboard to them.
A study by New Voice Media found that 51% of customers decided to stop availing a company’s services because of one bad experience of customer support.

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It makes sense to keep these callers informed while they wait with Custom On Hold Messages… informative messages, mixed with music.
1.) Todas as nossas linhas estão ocupadas no momento - Por favor, seja paciente. Nós estaremos com você em um momento - pausa - Você já visitou o nosso website www.johndoe.com? Sua ligação é muito importante para nós, por favor, fique na linha, você será atendido logo que possível PAUSA - Só um momento, por favor, o próximo membro da equipe disponível irá lhe atender em breve.

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"Congratulations on Best of Show! I was in charge of the [Fifth District ADDY Awards] judging and was there when we played your On Hold Messaging. Very creative. I remember the judges commenting that it was a great use of an underutilized medium. Funny (and effective) stuff. Also goes to show that you don't need to go to the big city to get great creative work." - John McCafferty / McCafferty and Company Advertising

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Extremely happy with the professional service from the team at Messages on Hold. Thanks to Sophie, Jaity and Katrina.

  • free on hold message

    After a busy day, it’s time to relax and refuel, and we’ve got just the place to do it; from Bella Italia & TGI’s, to Nandos and Pizza Express, there are no less than 11 eateries all under one roof, ready and waiting to tempt your taste buds next time you visit! For a full list of what’s on offer visit yourcompany.co.uk

    With over 1,000 pre-licensed music tracks, in many genres, you’re sure to find the perfect background music for your messages.
    No one wants to be stuck on hold with silence (30 seconds feels like 5 minutes!).

  • 31 best business thank you card messages

    “Ever since we added the On Hold messaging System, we receive more patients than ever asking about our new procedures. The service has paid for itself over and over again.”

    Messaging On Hold produce creative and engaging phone messages for your callers on hold. Messages on hold will help your business to connect your callers. Turn callers into customers, give your business a professional phone image, educate your customers …
    Holding too tightly can lead to a loss of control, apparently. I assume Don Barnes was referring to being kept waiting on the phone. Mind your grip on that receiver, gang.

  • how to leave a nice voice message

    Our ranges include ‘range one’, ‘range two’, ‘range three’ and ‘range four’ and associated products.

    For message on hold production, continue reading. For on hold message digital announcers, click here.
    No one likes waiting around on an endlessly ringing phone line for someone to pick up the telephone and get them the information they’re looking for. That’s why having an on hold message or friendly musical greeting can be a game-changer in the world of client communication.

  • how to leave a good voice message

    Advanced IT Solutions is conveniently located at 8547 Bachman Avenue, Suite 405, and we are pleased to provide service throughout the Rochester area. Our team of experienced IT professionals are available to assist you 24 hours a day, 7 days a week. Let us put our expertise to work for you! Assistance is just moments away.

    The problem, in my mind, is that every single one of these articles misses the point completely. Even if you implemented a call centre system that detected and automatically played someone’s all-time favourite music while they waited, a facility which is possibly not that far off, most music when played down the phone just sounds terrible. Butchering a song that someone actually likes is unlikely to improve the waiting experience.
    1. Start with a warm greeting. It’s only polite to say “Hello”. However, don’t forget to ask the caller to stay on the line and wait.

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Each client’s vision, video production requirements and budget are as unique as their brand. That's why we conduct an in-depth “discovery session” to review your project scope and marketing goals to create a blueprint for success.

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Once you’ve selected a professional on-hold messaging voice-over artist, we can help you hone the script prior to recording. After recording, we’ll mix the voice-over with your selected library music track. There are lots of great sites to buy library music. We frequently use Audio Jungle, but there are many others.

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We’re easy to work with! All of our writers and announcers are chosen for their professional work and their pride of getting the message right.

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Have you ever judged a company based on how poor their phone messages were? We have. Avoid giving your existing or potential customers negative arguments about the quality of your service or brand image.

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