Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.
Messages on hold have been great from the very start, Professional and very friendly staff. Highly recommend. 1 years ago
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This is your opportunity to demonstrate professionalism and communicate directly to your caller. You should provide as many sections as required, depending on how long you expect the average caller to be on hold. Usually, 6-10 sections of dialogue are sufficient.
The effectiveness of the first three above-mentioned elements are often neutralized by a poor understanding of the broadcast carrier of the On Hold message and how it affects the recording process. For more information on this topic, click here.
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Website: https://www.calltrackingmetrics.com/blog/communications-o/calls-o/how-to-source-hold-music/
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Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
Before you start, check with your IT support team or phone system vendor to see if there are any special requirements you need to be aware of. Things like: How long can the recording be? What type of audio file does it need to be? Is there a maximum file size?
No one likes waiting around on an endlessly ringing phone line for someone to pick up the telephone and get them the information they’re looking for. That’s why having an on hold message or friendly musical greeting can be a game-changer in the world of client communication.
Often, it’s a good idea to precede the message with a bright alert sound effect to grab snoozing customer attention:
Ever heard a recorded message that sounded so clear that it made you think someone had answered your call? We’ve all been there. It’s frustrating when you realize you just got excited about a recording. Even worse when it happens multiple times on the same call!
This is a script that your customers will hear when they waiting to talk to an actual person. It’s what place when someone is on hold, and it costs almost nothing to write one up and record.
Standard Hold Music Included with every Phone.com account is a collection of standard, royalty-free music channels. Selections include Film Soundtrack, Groovy, Orchestral, Piano Solos, Soft Rock, and more. Premium Hold Music Show outstanding taste and keep callers entertained with Premium hold music.
If you find yourself fighting the urge to dust off your platform shoes and dim the lights for optimal disco ball conditions, there is a good chance that you are waiting for service with the late Isaac Hayes.