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Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.

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You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
7. Voicemail Message. The company voicemail greeting callers hear. Sample Voicemail Scripts: “You have reached the voicemail of [company name]. Please leave a detailed message and someone will return your call as soon as possible.” .

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You will most likely run into the typical Stalingrad-esque repeating messages that state how important your call is to the business. It is only slightly less annoying to have some form of default music that plays on a loop, and gives you the virtual experience of being stuck in an elevator, listening to muzak ad infinitum.
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“Thank you for continuing to hold, your patience is appreciated. Please continue to hold and we will be with you as soon as possible. Alternatively, if you would rather leave a message and get us to call you back please press 0 at any time.”
Thank you for calling {COMPANY NAME} – your number-one source for {describe type of service}.

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You have your callers’ complete attention at what is virtually point of sale. Many of your waiting callers have their pens poised, their order books open, they want to know how you can help them, SO LET’S TELL THEM.

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Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.

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    First impressions count! A telephone call may be the first experience your customer has with your business, so make a great impression with a professional and personalised on-hold marketing package.

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    Your call is answered and while being transferred to the relevant department you hear on hold messages. Whilst waiting their on hold message is informing you about the options available to you, from how your property will be advertised through to information about a free market appraisal on your property, followed by a great mortgage deal that is currently available.

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    Website: https://www.tunepocket.com/best-on-hold-music/#:~:text=Here are 3 simple tips to help you,to the lower bandwidth of the phone line.

    Upgrading to Custom On Hold Messages is like employing a sales/PR person that talks to every caller you place On Hold. And remember, your On Hold system never calls in sick, it sounds as enthusiastic at 5pm as it does at 8am and talks to every single caller placed On Hold, all for just a few cents per call.
    Watch the video and see how simple it is to create your own custom on-hold message productions.

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    Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
    - Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.

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Not all hospitals are created equally, so ensuring pet owners are aware of all the services your hospital provides shows a commitment and dedication to client and patient care.

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Click on these topics to hear just a few samples of targeted pet health and behavior messages your callers will appreciate and enjoy.

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Customers are 86% more likely to do business with you if they like what they hear.

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So modern technology, even with the most advanced VoIP business phone systems, has not improved the plight of the on hold song. If you are interested in learning more, check out Tom Scott's explanation at the Milton Keynes Museum, in their Connected Earth gallery.

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