Create a positive experience for Current and Prospective Patients when they call your office and are placed on hold, all while improving your Practice Image too!
Call hold/call wait is a network feature (while it is activated by the handset) as such any music would be supplied by your carrier, there should be some there but chances are it's some wonderfull elevator style stuff (I'm partial to Brahms myself đ ). Apr 13, 2009 7:29 PM Reply Helpful Thread reply - more options Link to this Post Apr 14, 2009 2:23 PM in response to r.cloud In response to r.cloud
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3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: âPlease hold while you are connected to the next available agent.â
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi $50 for each additional 75 words thereafter message on hold subscription plans
Yes. Depending upon your phone system and its capabilities, the majority of our clients have the ability to play specific messages at specific locations.
Hold music is also not supported in consultative transfer of a PSTN call. Call answer/initiate (by name and number) Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
âEver since we added the On Hold messaging System, we receive more patients than ever asking about our new procedures. The service has paid for itself over and over again.â
Location Licenses. $10 per additional message on hold. location license. One location license. is included per message on hold. Plans. message on-hold plans. Yearly plans give you access to all your messages upfront; while Monthly. subscription plans release messages based on the plan schedule you choose.
If you use or are considering a VOIP system, digital equipment may not be required. In this case Solutions On Hold will provide your program in the audio file format that meets your VOIP system requirements. Package A Package B Package C Package D
Sure, if you have a piece of music that you have licensed elsewhere we will be happy to use that instead. Get Started Your Script Listen to Our Voice Overs Listen to Our Music Choices Order online or get a quote Are you a Telephony company looking to sell audio services to your clients? See how we can help
So what can we do to avoid inflicting further musical misery on our own customers while theyâre patiently sitting on hold? We could just go back to playing a ringing sound, or an intermittent beep just to let people know theyâre still connected, but that would be awfully dull. The best compromise is relatively simple electronic music that doesn't have too much going on as the ideal choice for hold music as it requires far less refined sound quality to get a decent rendition down a telephone connection.
Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
"This whole 'Humor On Holdâ˘' thing is pretty freaking stellar." - Rachel McGrath / On Hold Messaging Association's MARCE Awards Judge
Sample 4 â "We appreciate your patience while we are assisting other customers. Kitchens Plus has the largest selection of granite countertops in the state. Our design professionals will assist you in selecting the granite that is right for you, then they will walk you through every step of the design and installation process. Thank you for holding."
No one calls customer support to chit chat. They call because they have a problem and are likely irritated enough to get on the phone and ask about it. Odds are theyâre not alone, so thereâs a bit of a wait before your team can answer. If you were answering support calls, what would you want your frustrated customer listening to in the moments before you pick up?
Present your callers with multiple options ensuring they are directed to where they need to be quickly.
And the best part is that you donât need to write your on hold message script to be so formal. The point of an on hold message is to keep them on the line, not to bore them to death! So, you might as well try to have some fun with it and make your customers laugh while they wait.