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“Ever since we added the On Hold messaging System, we receive more patients than ever asking about our new procedures. The service has paid for itself over and over again.”
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I hope it never happens. I prefer silence while on hold since I may be listening to music on my end or talking to someone in the room or I may just not like your taste in hold music. May 15, 2009 4:39 AM Reply Helpful (1) User profile for user: PsychedelicWonders Question: Q: Can I have hold music? More Less Support Communities More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Privacy Policy Terms of Use Sales and Refunds Legal Site Map Why Does On Hold Music Usually Sound Terrible? Richard Senger 04-Dec-2017 11:06:47 Interesting, Industry News
This brings up the ever-present question of appropriate branding for your business. At a funeral home, Green says, you don't want an upbeat pop song, for obvious reasons. Mark Malekpour, who works at Beatsuite, a music library which sells a variety of songs specifically for hold systems, says that companies too often want popular music. "For an insurance company, you don't want something from Queen or U2," he said. "When you're choosing music for an insurance company, it shouldn't feel happy or feel good or lighthearted, because insurance is something you have to have, and you want to think, 'These guys get what insurance is all about.' " (Beatsuite's bestselling hold song is called "Inspiring Innovation," which is tagged as: "Success, achievement, and trustworthy.")
You can change your messages through our online interface and have them playing on hold in 60 minutes or less.
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Hold messages scripts are very powerful for you to keep your callers interested and reduce the tendency of drop calls. Here are some additional samples of hold messages scripts you can use for your business:
Great product range and great service - Just bought a Jabra Evolve2 65 headset for homeworking. I would recommend this company every time.
“Thank you for continuing to hold, your patience is appreciated. Please continue to hold and we will be with you as soon as possible. Alternatively, if you would rather leave a message and get us to call you back please press 0 at any time.”
-88% of callers preferred on-hold messages to other hold options, and 16 – 20% made a purchase based on an on-hold offer.
Phone Download – The content is sent through your phone lines and loaded onto the equipment.
Unfortunately, it gets worse. Due to general sloppiness when it comes to setting the volume level for music on hold, a form of distortion known as “clipping” can appear, and regularly does if you’re willing to believe personal anecdotal evidence. If you want to know about the science behind clipping, then Wikipedia will tell you everything you need to know, but for those of us who have things to get on with, we can get by just knowing that when something is played too loud down a phone line, the sound starts to distort and sound really horrible.
So that the customer will call you, right? If so, why are you missing the opportunity to let them know why you are the right choice?
I can't fault the service provided and would highly recommend for all of your telecommunication needs. A pleasure to deal with